Customer Service Officer Logistics $60,000-$65,000 Super Full-time | Onsite Our client is a growing Australian logistics business partnering with customers to move high-value, time-critical freight across Australia. They're seeking a proactive Customer Service Officer to join a supportive, close-knit team. This is not a call centre role. You'll manage complex freight enquiries, track urgent deliveries, liaise with couriers, and solve problems in real time using CRM systems. Key Responsibilities Handle inbound calls and emails (10-20 calls per day) Process bookings and track consignments Liaise with couriers to resolve delivery issues Proactively update customers and manage expectations Maintain accurate CRM records and provide admin support About You Customer service experience (logistics exposure advantageous) Tech-savvy, organised, and confident learning new systems Calm under pressure with strong communication skills Proactive, solutions-focused, and keen to build a career in logistics What's on Offer $60,000-$65,000 super 9:30am-6:00pm, fully onsite Training and support from experienced team members Long-term opportunity in a growing business Apply now via the ad, or contact us for a confidential discussion at rosa.ojala@marsrecruitment.com.au. Only shortlisted candidates will be contacted.
