Join Aerlink as a Customer Service Team Leader, where you’ll play a vital role in creating a seamless and positive travel experience for our passengers. Known for their helpfulness, efficiency, and dedication, our Customer Service Team \leader bring warmth, knowledge, and professionalism to every interaction. Working in a fast-paced, safety-driven environment, you'll ensure Aerlink flights run smoothly and on schedule. With both full-time and part-time roles available, we offer flexibility to align with flight schedules, including early mornings, late nights, weekends, and public holidays. Key Responsibilities Assist passengers during check-in, boarding, and disembarkation processes, ensuring a welcoming and efficient experience. Manage check-in tasks including verifying tickets, issuing boarding passes, and checking luggage. Provide accurate flight information to passengers regarding schedules, delays, cancellations, and gate changes. Resolve passenger issues with professionalism and efficiency, assisting with inquiries on schedules, fares, and policies. Ensure safety and security compliance in all processes, including screening passengers and luggage. Coordinate with airport personnel to ensure smooth operations, prompt assistance in emergencies, and effective handling of delays or disruptions. Assist with aircraft cabin cleaning as required. Key Attributes Commitment to Customer Service: Passionate about providing exceptional service with kindness and respect. Safety-Oriented Mindset: Demonstrates a proactive approach to safety, ensuring full compliance with procedures. Team Player: Collaborative and supportive, willing to adapt to varying roles as needed. Professional and Composed: Maintains calm under pressure and presents confidently. Effective Communication: Strong interpersonal and communication skills, fluent in English; additional languages are welcome. Attention to Detail: Maintains accuracy and follows protocols with precision. Qualifications Customer Focused: Experience in a customer service or ground handling role is preferred. Physically Fit: Capable of handling passenger baggage and operating equipment. Computer Savvy: Proficient with technology, confident in using software to support operations. Licensed & Reliable: Valid Australian driver’s license and reliable transport. Australian Residency: Must be an Australian citizen, permanent resident, or have unrestricted work rights in Australia. What We Offer Career Development: Opportunities for growth within Aerlink’s diverse aviation operations. Comprehensive Training: Paid training and support for your ongoing development. Benefits: On-site parking, uniforms, and access to accrued leave. Aerlink is proud to foster a workplace that celebrates diversity and inclusion. We encourage applications from all qualified individuals who meet the role requirements. Be part of a team that places passengers first and sets a high standard in the aviation industry. Please submit your application with a CV on or before 19th Jan 2026. We regret that only short-listed candidates will be notified.
