Job Description What are we offering you? Training - commensurate with experience Rewards & Recognition Program Discounted health insurance with Medibank Novated Leasing options Lifestyle discounts with Woolworths, Coles, Avis, JB Hifi and 500 other retailers Access to our Employee Assistance Program Who will you be working with? Reporting to the Service Leader, the Technical Specialist will provide Wabtec Locomotive technical advice to Roy Hill maintenance staff for all owned locomotives on the Roy Hill rail network. This includes future implementation of zero emissions locomotives (battery locomotives) as the first in the world operation. Where is the position located? Dampier, WA. Roster? 7 on 7 off, FIFO or Residential What will your typical day look like? Work hand in hand with the customer for implementation of new Battery Electric Locomotive across all facets of operations, maintenance, and engineering; Coordinate implementation of field modifications and monitor effectiveness; Develop a deep understanding of the customer's business to identify opportunities for account growth; Ensure timely resolution of customer issues and customer satisfaction; Interact with Wabtec teams regionally on issues, product development and training; Monitor Fleet performance and communicate trends to parts ordering and lead min max levels; Operate safely and under site isolation processes; Provide coaching and assistance to customer on product maintenance, troubleshooting and repair; Perform joint investigation of failed components with the customer for warranty administration; Partner with the customer to develop and have a smooth transition of BEL locomotive into operations; Achieve Wabtec internal training certification training within 18 months; Respond to Roy Hill requests for troubleshooting, failure support, field modification oversight, issue feedback and engineering support; Day-to-Day ERP Transactions to ensure timely material transactions; Report on performance criteria and customer monthly meeting including RX's, trending and pareto CCD charts; Track product performance metrics and issue recommendations for continuous improvement; and Own technical fleet performance on site in regarding to product performance. What do we want to know about you? Grade A Electrical License or equivalent; Ability to effectively manage several projects simultaneously in a dynamic and face paced environment; Demonstrated ability to support and resolve problems with customer focus; Experience working within the Rail Industry preferably on Wabtec / GET locomotives; Strong customer service mindset; Strong oral and written communication skills; Strong interpersonal and leadership skills; Ability and willingness to travel internationally and domestically as required; A high level of dependability, a great attitude, and an ability to work well with a team towards achieving a common goal; Ability to work in the Pilbara region of Western Australia namely Port Hedland; and Effective problem-solving skills and ability. We are a 2025 Circle Back Initiative Employer, we commit to respond to every applicant. Additional Information What could you accomplish in a place that puts People First? At Wabtec, it's not just about a job - it's about the impact you make. When our people come together, we're Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other. If you're ready to revolutionize how the world moves for future generations, Wabtec is the place for you. Who are we? Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it's freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together - are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike. Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We're lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com. Culture powers us and the possibilities. We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We're building a culture where leadership, inclusion and your unique perspective fuel progress. We're proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more. Need accommodation? Just let us know - we've got you.
