An exciting opportunity has opened up for a Customer Success Manager to join a fast-growing cyber security SaaS start-up that’s experiencing strong customer momentum across the market. This is a chance to step into a foundational CSM role, helping shape the customer function from the ground up while working with a highly technical, mission-driven product in a genuinely exciting space. The Company The business is a successful cyber security SaaS start-up that has seen significant growth and has huge plans for 2026. With increasing demand and a growing client base, they’re now building out their founding Customer Success team to ensure customers are supported, retained and expanding long term. You’ll be joining a fast-paced, collaborative environment where your impact will be visible and valued. The Role – Customer Success Manager As a Customer Success Manager, you’ll be responsible for managing and growing a portfolio of customers, acting as a trusted partner and ensuring they achieve real value from the platform. Key responsibilities include: Owning post-sales relationships and driving long-term customer success Onboarding new customers and supporting adoption of the product Acting as the voice of the customer internally Identifying expansion and renewal opportunities Working closely with Sales, Product and Engineering teams in a start-up environment About You To be successful in this role, you will bring experience within the cyber security / IT SaaS ecosystem, such as: CSM experience within cyber security or penetration testing directly IT or SaaS recruitment specifically focused on cyber / security markets A genuine interest in the cyber security and technology landscape Strong relationship-building and communication skills Comfort working in a start-up, fast-paced environment where things evolve quickly A proactive, curious and customer-first mindset What’s On Offer $125,000 base Super Bonus Opportunity to be part of a founding Customer Success team High-growth start-up with strong product-market fit Real influence on processes, strategy and customer experience Career progression as the company scales If you’re passionate about cyber security and want to play a key role in shaping customer success at a growing SaaS business, this is a standout opportunity! Reach out to Paige at pbarratt@sharpandcarter.com.au for further information
