This is a Senior Housing Officer role with Queensland Government based in Townsville City, QLD, AU Queensland Government Role Seniority - senior More about the Senior Housing Officer role at Queensland Government What you can expect in this role Your role within Housing and Homelessness Services will support the department to deliver housing and homelessness services through Housing Service Centres. The work you will do helps someone every day, and that means the world to us. Frontline Services, Housing and Homelessness Services provides a range of services, products and referrals to offer housing solutions for diverse customer groups. You will manage complex social housing and housing assistance services and supervise Housing Officers. Field work is a regular requirement of this role. Conditions in the field are changeable and can be volatile, requiring varying degrees of vigilance and management of risk. The position will be based on Palm Island and can operate through a fly-in, fly-out model (FIFO) from Townsville. What You Will Be Doing Approve high and very high need social housing applications and transfers, and quality assuring application assessments. Manage formal internal and external complaints and facilitating resolutions. Develop effective professional relationships with stakeholders to improve customer outcomes. Represent the department in appeals and attending the Queensland Civil and Administrative Tribunal. Supervise team activities and exercising delegation as required, including monitoring performance, workload management, addressing operational issues and reporting. Manage and assess properties, conducting condition appraisal inspections and providing advice on maintenance requirements. Contributing to portfolio renewal plans and implementation of property developments. Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day to day operations. What we are looking for We are looking to find the person best suited for the role and will be considering your knowledge, skills, experience, potential for development and future contribution to the department as well as your personal qualities and how they contribute to our department's equity and diversity objectives which aim to build a workforce that reflects the Queensland community. It is recognised that everyone is a leader regardless of classification level. Refer to the Team Leader stream of the Leadership competencies for Queensland framework to understand the expectations for this role. The Skills You Will Need Include Being Able To Actively work to understand customers and stakeholders, encouraging a strong customer-focus and building understanding of customer perspectives within the team. Demonstrate a balanced approach to managing conflicting demands and comfortably handle risk. Readily share your knowledge and experience, acting as a coach, mentor, role model and sounding board for others. Demonstrate clear and concise written and verbal communication, modelling open communication by actively and attentively listening to others. Demonstrate strong skills, knowledge and expertise in service delivery. Model professional, ethical and culturally sensitive behaviour and consistently apply those standards to yourself and others. Mandatory Requirement Class C driver's licence Applications to remain current for 12 months. Job Ad Reference: QLD/674696/25 Closing Date: Friday, 16 January 2026 Occupational group Administration Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Queensland Government team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ✅ Approving housing applications ️ Managing complaints and resolutions Supervising team activities Key Strengths Customer focus ⚖️ Risk management ️ Communication skills Coaching and mentoring Service delivery expertise Cultural sensitivity A Final Note: This is a role with Queensland Government not with Hatch.
