This is a Customer Success Manager - Account Manager role with Simpro Software based in Eight Mile Plains, QLD, AU Simpro Software Role Seniority - mid level More about the Customer Success Manager - Account Manager role at Simpro Software Job Simpro is scaling rapidly, and we’re doubling the size of our Customer Success organisation in 2026. There has never been a more exciting time to join us. We’re looking for a Customer Success Manager who can blend strong relationship management with commercial acumen—driving product adoption, retention, and meaningful account growth. In this hybrid role, you’ll act as a strategic advisor to your customers while also identifying opportunities to expand their usage of Simpro. You’ll work closely with customers to maximise the value they get from the platform, ensure successful renewals, and uncover cross-sell and up-sell opportunities that help them run their businesses more efficiently. What You’ll Do Drive Adoption, Value & Customer Outcomes Maintain regular, proactive communication with your portfolio of customers to ensure they are fully utilising Simpro and seeing measurable business impact. Understand customer workflows, identify optimisation opportunities, and recommend best practices to increase product adoption. Provide hands-on support—via calls, emails, and occasional site visits—to troubleshoot issues and deliver an exceptional customer experience. Retention, Renewal & Account Growth Own the renewal process for your accounts, ensuring customers are supported, engaged, and confident in Simpro’s long-term value. Identify opportunities to expand accounts through additional modules, services, and training that improve customer outcomes. Act as both a trusted advisor and a strategic partner, guiding customers through their Simpro journey and advocating for the solutions that best meet their needs. Cross-Functional Collaboration Partner closely with Sales, Product, Support, and Implementation teams to provide a seamless customer experience. Act as the voice of the customer—sharing insights, feedback, and trends that influence product improvements and internal processes. Customer Advocacy & Relationship Building Build strong, lasting relationships with stakeholders across all levels of customer organisations. Serve as the customer’s go-to expert for Simpro, providing updates, new feature walk-throughs, and strategic recommendations. What You’ll Bring Experience in a customer-facing role such as Customer Success, Account Management, or similar within a SaaS environment. A customer-first mindset with a passion for helping businesses get more value from their technology. Strong interpersonal, relationship-building, and communication skills. Ability to identify customer needs, solve problems quickly, and translate technical concepts into simple, actionable insights. Commercial awareness with the confidence to recommend additional products or services when they will genuinely benefit the customer. Tech-savvy, eager to learn, and comfortable navigating complex software. Able to thrive under pressure and collaborate effectively with colleagues across the organisation. What We Can Offer You Leave to foster personal connections, health & overall well-being Employee Assistance Program Generous Parental Leave Program Paid Volunteer Leave Days Public Holiday Exchange Scheme Delicious, free, chef-prepared lunch daily on site Enjoy up to 4 weeks a year of flexible 'Work from Anywhere' time! Talent Referral Program – get rewarded for referring a friend to join our team! Casual dress and relaxed office environment Fun team camaraderie and events Opportunities for career progression and development Diverse training & internal networking opportunities across all of our product lines A range of other fantastic benefits! Click here to find out more about working at Simpro Group! Our Core Values While experience in the above areas will be highly considered, it’s important to note it will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us: We Are One Team We Are Customer Centric We Are Growth Minded We Are Accountable We Celebrate Success Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply. . Visit simprogroup.com/au/company/careers to learn more about us and our values. We would like to take this opportunity to thank all candidates for their application. Please note, no agencies will be accepted in the recruitment of this role. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Simpro Software team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Driving adoption and value Retention and account growth Cross-functional collaboration Key Strengths Customer Success Management Relationship Building Commercial Acumen Technical Proficiency ️ Problem Solving Collaboration A Final Note: This is a role with Simpro Software not with Hatch.
