This is a Team Leader Case Manager role with Queensland Government based in Brisbane, QLD, AU Queensland Government Role Seniority - mid level More about the Team Leader Case Manager role at Queensland Government We are seeking an experienced and motivated Team Leader Case Manager to join our Licensing Services business unit. In this role, you will lead a high-performing team, manage relationships with customers, and provide expert oversight of complex and sensitive licensing matters. Your ability to drive team performance while delivering exceptional service and ensuring compliance will be key to your success. If you are passionate about leadership and thrive in a dynamic environment, we’d love to hear from you. K Ey Outcomes And Accountabilities The aim of this role is to: Lead and manage the operations of the team. This will include: Monitoring and reporting on team performance including undertake quality assurance audits and identifying training opportunities; Providing staff with appropriate mentoring, guidance, training, support and assistance; Assist in developing the organisations plans and budget; Manage or, where necessary, personally handle complex and/or sensitive cases, including licence applications, renewals, maintenance and other complex licensing issues. Cultivate collaborative relationships with stakeholders to promote QBCC's objectives and values. Coordinate the development, implementation and review of policies, procedures, systems, forms and communications. Represent the QBCC in promotional and educational activities including in regional locations as required. Represent the QBCC in proceedings before the tribunal and courts as required, including mentoring of other officers involved in a proceeding. Investigate, determine, and provide advice on complex matters relating to licensing. Interpret, apply, and provide guidance on policy and legislation at a very high level. Lead planning and change management activities including identifying opportunities for improvement. Provide authoritative advice regarding the licensing frameworks administered by the QBCC, through: reviewing, analysing and making recommendations on complex matters and preparing briefs for senior management. providing senior level advice regarding licensing matters to other QBCC staff and external customers. Provide exceptional customer service to all staff of the Commission and its customers. This position may be required to undertake regional travel. Candidate Attributes Provide leadership and guidance to a team. Coordinate research and analyse findings to develop advice and recommendations in case management. Revise, develop, interpret, apply and provide guidance on legislation, policies and procedures at a very high level. Manage relationships and problem solve to achieve innovation and deliver and promote quality customer service. How to apply: To apply for this exciting opportunity, please submit your resume, cover letter and a written statement (maximum 2 pages) on how you have demonstrated the capabilities outlined in the Candidate Attribute section of the position description. Occupational group Administration Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Queensland Government team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Leading team operations Managing complex cases Developing policies Key Strengths Leadership Case management Legislation interpretation A Final Note: This is a role with Queensland Government not with Hatch.
