This is a Rebate Specialist role with Plenti based in Adelaide, SA, AU Plenti Role Seniority - junior More about the Rebate Specialist role at Plenti Who is Plenti? Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance markets. We are a fast moving and ambitious business that seeks to recruit smart and capable people, who can take ownership of their role to help the business thrive. With over 250 people based in Australia, Plenti is of a size where everyone can make a difference in their role and help us realise our very big ambitions as a team, as we go about building Australia’s best lender. Plenti is a founder led business that launched in 2014, listed on the ASX since 2020 with annual revenue of over $250 million and a loan portfolio of over $2.5 billion. About the role: Do you enjoy helping customers and ensuring processes run smoothly and accurately? Join Plenti's Rebate Team, where you will be at the forefront of supporting solar and battery loan/rebate applications. In this role, you will provide excellent customer service, verify critical documentation, and ensure compliance, making a real impact on our customers’ experience and our operations. Key Responsibilities: • Act as the initial point of contact for customer inquiries via phone, chat, and email, providing prompt, accurate, and professional support • Serve as an escalation point for internal and external stakeholders to ensure verification tasks are completed efficiently • Review and verify applicant documentation, including customer identification, in line with AML/CTF, KYC, and internal policy requirements • Identify and report discrepancies or anomalies found during verification reviews • Manage communication with installer partners and internal teams, resolving issues and objections effectively • Accurately enter and validate customer and application data • Verify supporting documents, including payment details, equipment specifications, and installation information • Review and process rebate settlement applications, ensuring all required documents are complete and eligibility criteria are met • Perform identity verification checks for renewable loan applications • Manage installer accreditation, verification, and suspension processes • Meet daily activity KPIs and adhere to team SLA requirements About You: • Experience in customer service, contact centre, or financial services is preferred • Strong customer-focused mindset with excellent problem-solving abilities • Ability to work efficiently in a fast-paced environment • Experience with AML/CTF and KYC obligations is highly regarded Key Competencies: • Strong problem-solving and critical-thinking skills • Excellent verbal and written communication • High attention to detail • Strong analytical and data-entry capabilities • Effective organisational and time-management skills Applicants must be comfortable working on a roster system, covering 7.6-hour shifts between 8:30 AM and 7:00 PM. What's life like at Plenti? Working at Plenti means joining a team that is high-performing, diverse, customer-focused and collaborative. It’s a place where everyone can “make it happen” and share in the results and success. If being in a dynamic industry as part of a market-leading fintech sounds like you, then join to help us reshape Australia’s financial eco-system for the good. In return, you will enjoy a culture of innovation and entrepreneurship to take your career further. We offer flexible working and volunteer and study leave to develop your skills. We also have monthly social events, office snacks, company Townhalls and D&I initiatives and events to help you connect with your colleagues. Plenti is committed to a diverse and inclusive workforce. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people and people with disabilities. When you apply, let us know of any reasonable adjustments you may need during the interview process so we can accommodate you. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Plenti team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Acting as the initial point of contact for customer inquiries ✅ Reviewing and verifying applicant documentation Managing communication with installer partners Key Strengths Customer service experience Problem-solving abilities Attention to detail Experience with AML/CTF and KYC obligations Analytical skills ️ Organisational skills A Final Note: This is a role with Plenti not with Hatch.
