ABOUT TEMENOS Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together. We serve over 3000 clients from the largest to challengers and community banks in 150 countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably. At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society. THE ROLE The Senior Project Manager is expected to lead and ensure the seamless implementation of Temenos Infinity projects from Pre-Sales Discovery to BAU Support. Ensure projects are managed on time, on budget and to a high level of quality using Waterfall, Agile or “Wagle” methodologies. Additionally, to mentor and coach a cross functional team to seamlessly deliver high quality client solutions every time, the Project Manager succeeds through others and invests in the development of their team. This individual is also responsible to partner with the Sales and Support teams to deliver an outstanding client experience and grow existing client revenue. OPPORTUNITIES You will complete quarterly performance reviews and participates in the quarterly performance rating calibration with the CS APAC leadership team. You will follow best practice guidelines to manage poor performance in a compliant, fair and compassionate manner. You will work proactively with the Sales / Account Management team to grow existing client business. You will ensure regular retros are conducted to gain regular internal and external feedback on how to improve client services delivery and improve the client experience. You will support the Sales / Account Management team in the strategic account planning and execution process. You will assess work breakdown structure and complete baseline project plans in MSP. You will track and manage the flow of work using Waterfall project planning in MSP or through JIRA sprint planning and burn down reporting. You will understand, manage and link critical path items and inter project dependencies. SKILLS You should have p roven experience as a Project Manager, preferably within the Banking for Financial Sectors. You should have experience in leading the estimation process in partnership with Pre-Sales and Client Services experts to ensure timely and accurate estimations are provided to the client. You should have knowledge of the scope against baseline business requirements. You should be able to partner with the client to assess the impact of changes from a cost, time and quality perspective. You should have experience with leveraging backlog process to make a trade-off on new scope versus existing or formalizing additional efforts through the completion and approval of change requests You should have experience with completing end of sprint retros to ID what is working well and what can improve. You should have experience in managing billable support development activities and ensuring Support Desk processes followed to deliver a consistently high client experience. You should have proven experience with completing end of project retro to understand seek staff and client feedback. You should have knowledge of formal project closure activities and seek sign off by the client. You should have experience with documentation and support handover with customer care VALUES Care about our customers to help them transform and realize the value of our technology and service capabilities. Commit to excellent customer service. Collaborate to maintain the highest standards of Temenos through self-motivation, ambition and focus. Be a truly Temenosity ambassador! Challenge yourself to keep Temenos at its highest level in the market. SOME OF OUR BENEFITS include: Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month Civil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership Family care: 4 weeks of paid family care leave Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge Study leave: 2 weeks of paid leave each year for study or personal development Please make sure to read our Recruitment Privacy Policy LI-Hybrid LI-JT
