This is a Customer Service Officer role with Followmont Transport Pty Ltd based in Sydney, NSW, AU Followmont Transport Pty Ltd Role Seniority - junior More about the Customer Service Officer role at Followmont Transport Pty Ltd Customer Service Officer - (ADM00000465) Description Are you an initiative-taking and organized individual who excels in a fast-paced environment and enjoys helping others? We are looking for a Customer Service Officer to join our dynamic team in the transport industry. If you have customer service experience, strong communication skills, and a passion for building relationships, we want to hear from you! The Opportunity Work Schedule: Monday to Friday | 9:00 am to 5:06 pm Effectively manage inbound calls and emails, addressing customer inquiries and resolving issues in a timely manner. Build and maintain strong relationships with both internal and external customers, ensuring their needs are met and expectations exceeded. Perform general office and administration duties, including data entry and maintaining accurate records. Collaborate with team members to foster a supportive, harmonious environment and continuously improve customer service processes and procedures. What Is In It For You Prime Location: Convenient Sydney location with free on-site parking. Employee Perks: Access to a Workplace Benefits Program offering discounts at major retailers. Health Discounts: Enjoy reduced rates on single or family health cover. Wellbeing Support: Free access to Employee Assistance, Mental Wellbeing, and Workplace Banking Programs. Recognition Programs: Be rewarded for your contributions with our dedicated recognition initiatives. About You We are seeking someone who thrives in a collaborative environment, is compassionate, and communicates with care and patience. If you genuinely enjoy helping others, building relationships, and creating a collaborative atmosphere, this is the role for you. Qualifications Skills and Qualities: Customer Service Experience: You are confident on the phone and skilled at handling customer inquiries with professionalism and empathy. Clear Communication Skills: You demonstrate excellent email and phone etiquette, ensuring clear and effective communication with customers. Computer Literate: Comfortable using basic computer applications, including MS Office suite, for accurate record-keeping and communication. Moderate Conflict Resolution Experience: Able to manage and resolve customer issues with patience and professionalism. Good Time Management Skills: Capable of prioritizing tasks and managing time efficiently in a busy environment. Transport Knowledge (Advantageous): Familiarity with the transport industry would be beneficial but not required. Key Characteristics Of The Role Fast paced and Dynamic: Every day brings something different, and you will be handling multiple tasks while interacting with various people. Team-Focused: You will work closely with others to ensure tasks are completed efficiently and collaboratively. Attention to Detail: You will need to manage tasks accurately while maintaining strong relationships. Customer-Oriented: You will focus on helping customers, following guidelines to ensure their satisfaction. Positive, Persuasive Communication: A friendly, constructive approach is key when motivating and communicating with both customers and team members. The ideal candidate will be approachable, empathetic, and dedicated to helping others. You are a natural communicator, able to build rapport quickly and maintain positive relationships with both customers and colleagues. Your attention to detail, strong organizational skills, and ability to thrive in a fast-paced environment will ensure your success in this role. If you are a collaborator who enjoys building relationships and delivering excellent customer service, we would love to have you on our team! How To Apply Click “Apply now” or send your resume to talent@followmont.com.au Followmont Transport is a passionate family business 100% dedicated to service and maintain a hands-on relationship with customers, our people and suppliers. If you encompass these attributes and would like to know more about this opportunity, please apply or send your resume to talent@followmont.com.au Location: 89 Lockwood Rd, Erskine Park NSW 2759 Service | Unity | Passion | Integrity | Innovation | Care Primary Location: AU-NSW-Sydney Job: Administration Employee Status: Permanent Schedule: Full-time Unposting Date: 11/Jan/2026, 1:59:00 PM Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Followmont Transport Pty Ltd team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Managing inbound calls and emails Building relationships ️ Performing general office duties Key Strengths Customer Service Experience ✉️ Clear Communication Skills ⏰ Good Time Management Skills ️ Moderate Conflict Resolution Experience Computer Literate Transport Knowledge A Final Note: This is a role with Followmont Transport Pty Ltd not with Hatch.
