This is a Mobile Claims Specialist role with EML Group based in Adelaide, SA, AU EML Group Role Seniority - junior More about the Mobile Claims Specialist role at EML Group EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey . We continue to experience ongoing growth and now have over 4,000 dedicated employees . We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML. THE OPPORTUNITY As a Mobile Claims Specialist , you will provide high quality and specialised service to workers through personalised face-to-face assistance. This role will enable you to facilitate effective community-based relationship building and facilitating the recovery and return to work for injured workers. No prior experience is required — what matters most is having the right mindset, a positive attitude, and a genuine interest in continuous learning. You’ll receive comprehensive training and access to structured learning and capability frameworks that support your development across a range of career pathways. Your work will contribute to a larger purpose, helping us deliver meaningful outcomes for our customers and communities. This will be a permanent, full-time position based in our Adelaide office, with work-from-home flexibility (up to 2 days per week) after your training, subject to performance and approval. YOUR RESPONSIBILITIES Develop and implement Recovery and Return-to-Work plans in collaboration with workers, employers, treatment providers, and other stakeholders. Conduct purposeful meetings (including in the workplace and medical settings) to negotiate solutions and support meaningful recovery goals. Build productive relationships with workers, employers, providers, and internal specialists to optimise engagement and outcomes. Deliver high-level, personalised customer service, including face-to-face assistance where required. Ensure adherence to legislative requirements, EML policies, and communication standards. Ensure the effective management of key legislative drivers in accordance with the Act. ABOUT YOU Professional written and verbal communication, with the ability to build rapport and engage effectively with customers and colleagues. A proactive approach to challenges, using initiative and critical thinking to find practical solutions. Ability to manage your workload effectively, meet deadlines, and adapt to changing priorities in a fast-paced environment. Motivation to learn, take on feedback, and continuously improve your skills and performance. Basic computer proficiency, including the ability to navigate Microsoft Office programs and quickly learn new systems and tools. Current driver’s license and a 5 star ANCAP rating vehicle is mandatory WHY JOIN US? We invest in your development from day one, with tools and support to help you build your skills and encourage both upward and lateral career moves We’re committed to your growth through regular feedback, coaching, and performance development conversations, ensuring you’re supported and empowered to reach your potential. Be part of a 10-year digital transformation, introducing new systems and technologies to enhance how we work and serve our customers. We welcome new ideas and ways of improving our services and internal processes while fostering a culture where you can truly be yourself We create intentional opportunities for employees to connect, build relationships, and have a voice. WHAT WE OFFER We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty. EML provides career opportunities and great employee benefits, including: A diverse and collaborative team culture like no other Flexibility to work from home to support work/life balance A corporate wellbeing program with discounted health insurance and gym membership Generous discounts from over 350 retailers through our RewardsHub program Comprehensive learning and development opportunities to help you reach your full potential Access to support and counselling services with work or personal matters, through our Employee Assistance Program Companywide events to stay connected and celebrate success Entitlement to annual company incentive scheme salary reviews Up to 16 weeks paid parental leave, plus super We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the EML Group team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Developing Recovery and Return-to-Work plans Conducting purposeful meetings Building productive relationships Key Strengths ️ Professional communication Proactive problem-solving ⏰ Time management Basic computer proficiency Customer service experience Team collaboration A Final Note: This is a role with EML Group not with Hatch.
