The opportunity we have available We are seeking a highly skilled M365 Engagement Specialist to play a critical role in driving the adoption and effective use of Microsoft 365 across the department. This position is responsible for engaging with end users, promoting modern digital practices, and ensuring the department realises the full value of its investment in M365. Working within the Digital Product team, the specialist will lead initiatives that build digital capability, foster user confidence, and support the transformation of work practices through the use of M365 tools such as Copilot, Teams, SharePoint and OneDrive. The key duties of the position include What will you do? As an M365 Engagement Specialist, you will be responsible for a range of tasks, including: Create and deliver training for Microsoft 365 (M365) tools, using the latest advice and guidance from Microsoft to drive adoption and uplift digital literacy. Connecting with end users by engaging with staff to understand how tools are being used, pain points and aspirations to provide tailored advice and training. Monitoring emerging trends in workplace technology and artificial intelligence, providing expert advice on potential opportunities for the Department. Developing and maintaining best practice guides, for the M365 suite, with a specific focus on Copilot and MS Teams. Supporting the ongoing administration of M365, ensuring alignment with cyber security, privacy policies and business requirements. Providing troubleshooting for incidents and problems related to M365 products. While an understanding of M365 technical administration would be an advantage, it is not essential for this role. We are looking for someone who is passionate about contemporary technology and working with end users to support people to get the most out of our technology tools. Who are we looking for? The successful candidate for this position will be able to demonstrate their capability against the APS 6 Work level standards. We are looking for a candidate who possesses a blend of strong communications and human interaction skills with technical expertise in the M365 platform. You will be able to demonstrate: Experience in driving user engagement and adoption of digital technologies, particularly Microsoft 365, within a complex organisational environment. Experience in successfully promoting the use of M365 tools (e.g. Teams, SharePoint, OneDrive, Power Platform) to improve collaboration, productivity, or service delivery. Strong communication and interpersonal skills, with the ability to influence, educate, and build relationships across diverse stakeholder groups. Experience in delivering tailored messaging and training to different audiences and supported change through clear, user-focused communication. Proven ability to design and deliver training, workshops, and learning resources that build digital capability and confidence. Experienced in creating and providing instructional design, facilitation, or coaching that helped users adopt new technologies or improve their digital skills. Ability to identify opportunities for digital uplift and translate business needs into practical M365 solutions. Strong analytical and problem-solving skills in assessing user requirements and recommending fit-for-purpose M365 tools or workflows. Experience in monitoring adoption metrics, gathering user feedback, and applying insights to continuously improve engagement strategies. Ability to use data or feedback to refine your approach and enhance user experience or uptake.
