About Us Le Cordon Bleu is the world's largest hospitality education institution, with over 50 schools on five continents serving in excess of 20,000 students annually. From the start-up of our first school in Paris in 1895, our commitment is to provide the world's best education dedicated to hospitality management, culinary arts, and gastronomy. Purpose The purpose of the Student Service Officer is to take a student-centric approach to completing administrative and customer service functions. Main Duties and Responsibilities Perform administrative functions and provide excellent customer service, including but not limited to: · Attending to student queries (face-to-face, telephone or email correspondence), within appropriate timeframe · Maintaining student records via electronic, hardcopy filing systems and Student Management Systems (SMS) · Issuing attendance, learning agreements, academic progress notices to students and maintenance of records and registers · Preparing and dispatching academic documentation e.g., transcripts, letters, parchments, and certificates · Planning and delivering orientations · Assisting with student events, including Welcome Events, Graduations, LCB Open Day, Masterclass events and other events as needed · Attending face to face meetings with students under the guidance of senior staff · Conducting student welfare checks, as needed (via phone and/or physical) · Assisting with the collation of student feedback, including surveys and student representative meeting (council) attendance · Performing general administrative duties on campus, such as ordering stationery and office amenities · Updating and maintaining student notice boards and reception tv screen adverts/notifications on campus with Student Services information. · Applying comprehensive knowledge of all courses and services offered by LCBA · Liaising with colleagues from other LCBA departments and Co-Delivery Partners staff on students’ enrolment matters · Liaising with offshore staff on the preparation of reports, including Anticipated and Confirmed Students Lists for VET and HE. · Checking for discrepancies in unit enrolments, student retention reports, change of results etc. · Having an awareness and sound understanding of current visa conditions and compliance requirements when reporting student enrolment changes to the Department of Home Affairs · Reporting to the Department of Home Affairs (DHA) via PRISMS electronic system on student confirmation of enrolment, non-commencement, withdrawal, and deferral under the direction of senior staff · Assisting the Student Services Manager with training of new Student Services staff · Keeping the Student Services Manager informed through regular updates and bringing areas of concern to attention in a timely manner · Any other duties as designated by the Student Services Manager. For further information, please contact australia-hr@cordonbleu.edu
