Cafe Manager at Doctor's Orders (Food by WHSmith)

Doctor's Orders (Food by WHSmith) • Full-time • Southport, QLD, AU • 3w ago

As a manager of two of our Cafes, you will play an integral role in providing exceptional and efficient customer service to our patrons and regulars, alongside a passion for all things coffee!

**Please note this is a fixed term employment position

What being a Café Manager is all about:

Oversee all aspects of daily café operations, including staff management, stock control, catering and customer service.

Open and close the café as required, following company process.

Manage cash handling procedures, including secure counting and reconciliation during opening and closing shifts.

Lead, manage, and motivate the store team to achieve performance targets and deliver exceptional customer service.

Recruit, onboard, and train new team members, ensuring they are well-versed in store processes and procedures.

Ensure a clean, safe, and welcoming café environment that reflects our brand values.

Oversee administrative tasks, including rostering, to ensure efficient store operations.

Regularly report store performance, operational issues, and feedback to the Area Manager.

Communicate effectively with team members to ensure alignment with store goals and expectations.

Maintain equipment cleanliness in accordance with internal procedures and HACCP standards.

Adhere to workplace health and safety guidelines, promoting best practices across the team.

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