This is a Snr Service & Warranty Site Manager role with Metricon based in QLD, AU Metricon Role Seniority - senior More about the Snr Service & Warranty Site Manager role at Metricon Metricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families. Fantastic Opportunity for a customer focused and experienced Senior Service and Warranty Site Manager to join our Queensland Building team. Reporting to the Service & Warranty Team Leader, your responsibilities will include: Ensure that all customers receive prompt responses and follow up to all matters raised and ensure that commitments given are resolved in a timely manner Completing Inspections in Customers' homes after the Service period finishes, or when a new Warranty case is registered, to qualify defects and disqualify non defects and create scope of works for repairs with costings. Explain to customers how to use products and ensure that customers have all required manuals Be on time to appointments and phone to cancel or change appointments if emergency delays occur Ad Hoc Site Inspections for active jobs Ensure on-site works are undertaken to both Metricon and current industry standards Attend required department office day, as well as playing an active part of team development Progress efficiently through both the diagnostic and action stages of each allocated home; and Up to date recording were required with all reports. Metricon will offer you: $$$ Car Fuel Card Ipad Mobile Australia largest, and HIA Voted 1 Home Builder for the 10th Consecutive Year Ongoing learning and development opportunities to help build your skills and reach your potential - whether through nationally accredited courses, our highly engaging e-learning portal or other comprehensive training programs Attractive housing discounts on our award-winning homes Volunteer leave opportunities You Matter! Free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your well being 24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges; and Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform. The successful candidate will have: A trade background in the construction industry highly desirable Experience in a customer service/contact role is required Experience in the building industry - preferably in the volume new-home environment Cert IV in Building is highly regarded The ability to self-manage and lead others in a time critical environment is of utmost importance Working knowledge of Australian Building Codes, standards and regulations; and A GREAT ATTITUDE How To Apply If you feel you have the knowledge, skills and experience to excel in this role, then apply with your resume and cover letter TODAY! Metricon Homes complete mandatory medical and national police checks on all successful applicants Gold Coast. Mon-Fri. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Metricon team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Ensuring prompt customer responses Conducting inspections Participating in team development Key Strengths Customer service experience ️ Construction industry knowledge Self-management and leadership Cert IV in Building Knowledge of Australian Building Codes Positive attitude Why Metricon is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Metricon not with Hatch.
