About INNERGY INNERGY is revolutionizing the Engineer-to-Order (ETO) industry with purpose-built, cloud-based ERP software designed specifically for custom manufacturers. Our platform empowers businesses to run smarter, faster, and more efficiently, bridging the gaps between design, production, and delivery for those who craft architectural millwork, cabinetry, and casework. But what truly sets us apart is our people. Founded in 2016, INNERGY is powered by a diverse, distributed team across the globe. We bring decades of software experience and a shared passion for solving real problems in real industries. We’re collaborative, creative, and deeply committed to building tools that make a difference and fostering a culture where everyone can thrive Now, with exciting momentum and a recent acquisition, INNERGY is entering a high-growth phase. We’re scaling quickly and thoughtfully- bringing in top talent and new ideas to help us reach the next level. It’s an incredible time to join a team where your contributions will have real impact, your voice will be heard, and your work will help shape the future of a fast-evolving company and industry. At INNERGY, we believe that how we work matters just as much as what we build. Our culture is rooted in curiosity, continuous improvement, and a drive to create “raving fans”, both in our customer base and on our team. Position Overview: We are seeking a driven and relationship-focused Account Manager to join our team. In this role, you will manage and grow a portfolio of existing INNERGY ERP and Microvellum Toolbox customers. Your mission will be to expand licenses, drive cross-product adoption, and secure contract renewals, all while working closely with the Customer Success team to reduce churn and maximize long-term customer value. This is a quota-carrying position with quarterly bonus eligibility based on upsell, cross-sell, and renewal performance. Key Responsibilities: Account Management & Growth: Proactively manage a portfolio of accounts across INNERGY ERP and Microvellum Toolbox. Drive upsell opportunities by expanding licenses, modules, and features. Identify and execute cross-sell opportunities by introducing INNERGY ERP into Toolbox accounts, and Toolbox into INNERGY ERP accounts. Promote new offerings such as Payroll, Analytics, or add-on services. Contract Management: Own the full cycle of renewals and contract modifications, including license adjustments, scope changes, and pricing updates. Partner with Finance and Legal to ensure contracts are accurate and compliant. Collaboration with Customer Success: Work closely with Customer Success Managers to monitor account health, address risk indicators, and proactively prevent churn. Support churn management processes when necessary, including communication, contract reconciliation, and exit planning. Sales Operations & Reporting: Maintain detailed records of account activity, renewal timelines, and pipeline progress in the CRM (e.g., Hubspot). Provide regular reporting on quota attainment, pipeline velocity, and at-risk accounts to sales leadership. Qualifications: 3 years of experience in account management, sales, or customer success within SaaS, ERP, or CAD/CAM industries. Strong understanding of the manufacturing, woodworking, or millwork industry is a plus. Proven success meeting or exceeding quotas through upselling and cross-selling. Experience with contract negotiations, renewals, and license model management. Familiarity with CRM systems and forecasting tools (Hubspot, Dynamics, Salesforce, etc.). Strong collaboration and communication skills to work effectively across sales, support, product, and success teams. Comfort discussing technical workflows and solutions with customer stakeholders in operations or production. Please beware of Recruitment Scams At INNERGY, we take the security of our applicants seriously. Please be aware of potential scams where individuals or entities falsely represent themselves as our recruiters or hiring managers. We will never ask for sensitive personal information (such as Social Security numbers, bank details, or payment of any kind) during the initial application process. Key Points to Remember: All official communication regarding our job openings will come from an @innergy.com email address or the domain app.bamboohr.com. We do not require any form of payment from candidates to apply, interview, or secure employment with us. If you suspect fraudulent activity or receive suspicious communication related to our job openings, please contact us directly or report it to the appropriate authorities. Your safety is our priority, and we encourage all applicants to remain vigilant.
