This is a Team Manager role with EML Group based in Melbourne, VIC, AU EML Group Role Seniority - mid level More about the Team Manager role at EML Group EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey . We continue to experience ongoing growth and now have over 4,000 dedicated employees . We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML. THE OPPORTUNITY Federal Self Insurance is an arm of EML that caters to employer’s who are self-insured for their workers compensation requirements or are premium paying agencies under the Comcare scheme that have partnered with EML to administer their claims management function. As part of our diverse team based in Melbourne , you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose. The purpose of this role is to proactively lead and contribute to the achievement of business unit and organisational objectives. This role supervises day-to-day work activity of direct reports and provides leadership and management support across the business unit. This position operates in a statutory environment defined by jurisdictional legislation. Success is dependent on achieving expected contractual and legislative measures, improved return to work and claims management outcomes, ultimately resulting in improved portfolio and actuarial assessments. This will be a full time, permanent position based in our Melbourne office, with flexibility to work from home up to 2 days a week once fully trained. YOUR RESPONSIBILITIES Work collaboratively with the Operations Manager to develop and implement a pro-active, specialised approach to the management of workers compensation claims in a fast-paced environment. Develop, implement, forecast and drive the strategic direction, performance and sustainability within the team. Oversee and deliver a scalable, efficient, collaborative and effective customer-centric operating model. Pro-actively supervise, develop and support team members ensuring team and organisational objectives are met Drive continuous improvement and innovation. Maintain awareness of industry developments and trends and respond effectively to changes. Provide technical guidance in relation to the strategic management of workers compensation insurance claims to both internal and external stakeholders. Supervise the day-to-day work activity, training and development of a team of case managers. Triage claims and monitor workload, assigning within the team. ABOUT YOU Experience in a Team Leader or equivalent within the Workers Compensation scheme, Comcare or the Safety, Rehabilitation and Compensation Act. Demonstrated expertise in the management of workers compensation claims Strong understanding of the contractual requirements and performance measures Leadership skills, including team building, coaching, performance management and change management Strong oral and written communication skills Experience managing and developing teams within a personal injury environment. Experience in navigating complex and differing stakeholder expectations to maintain excellent service delivery and achieve desired outcomes WHAT WE OFFER We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty. EML provides career opportunities and great employee benefits, including: A vibrant, collaborative innovative team culture Flexibility with opportunity to WFH when you are fully trained in your role. A corporate wellbeing program with discounted health insurance and gym membership Access to discounts at over 350 retailers through our Rewards Hub program Entitlement to an annual tenure and performance-based recognition reward Comprehensive learning and development support Companywide events to celebrate success. Quarterly Reward and Recognition Awards Up to 16 weeks paid parental leave, plus super We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the EML Group team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Working collaboratively with the Operations Manager Driving continuous improvement and innovation Supervising the day-to-day work activity of a team of case managers Key Strengths Experience in a Team Leader or equivalent within the Workers Compensation scheme, Comcare or the Safety, Rehabilitation and Compensation Act. Strong understanding of the contractual requirements and performance measures Leadership skills, including team building, coaching, performance management and change management ️ Strong oral and written communication skills Experience managing and developing teams within a personal injury environment Experience in navigating complex and differing stakeholder expectations Why EML Group is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with EML Group not with Hatch.
