This is a Boutique Assistant role with Van Cleef & Arpels based in Melbourne, VIC, AU Van Cleef & Arpels Role Seniority - mid level More about the Boutique Assistant role at Van Cleef & Arpels YOUR MISSION: Oversee merchandising, financial management, sales staff supervision, and overall store management. HOW WILL YOU MAKE AN IMPACT? Oversee the merchandising, financial management, and overall store management to ensure the achievement of operational sales performance goals. Supervise and evaluate the capabilities of sales staff, identifying gaps and prioritizing development activities. Implement formal development frameworks and coach and mentor staff to support talent development. Develop and communicate solutions for common customer issues, ensuring clear messaging and next steps. Create and manage medium- to long-term work schedules, coordinating across multiple teams to achieve business goals. Set performance objectives for direct reports, manage and report on departmental performance, and take corrective actions to meet annual business objectives. Implement the function's strategy and business plan, motivating staff to commit to the organization's mission, vision, and values. Configure complex product-and-services solutions, negotiate agreements, and review sales proposals, escalating issues as necessary. Manage departmental budget plans, including development and delivery. Define and optimize order processing protocols for a seamless customer experience. Set objectives for sales calls, tailor presentations to customer needs, gather and analyze information, and secure customer agreements. Identify opportunities to grow customer accounts through additional products/services, often fulfilling a sales quota. Develop and implement relationship management plans for complex customer accounts, building relationships with decision-makers and influencers. Monitor and improve performance against health, safety, and environment (HSE) key performance indicators, resolving noncompliance issues. Ensure compliance with diversity and inclusion directives, using precise and descriptive language for tasks and responsibilities. Required qualificationsMaster's Degree or equivalent level, substantial general work experience, comprehensive job-related expertise, and experience in planning, managing, and organizing resources within short/medium timescales within the overall policy framework. HOW WILL YOU EXPERIENCE SUCCESS WITH US? Master's Degree or Equivalent Level Substantial general work experience together with comprehensive job related experience in own area of expertise to fully competent level. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Van Cleef & Arpels team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Overseeing store management Supervising sales staff Managing departmental budgets Key Strengths Financial management Staff supervision ️ Merchandising Coaching and mentoring Customer relationship management ⚠️ Health, safety, and environment (HSE) compliance Why Van Cleef & Arpels is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Van Cleef & Arpels not with Hatch.
