Who We Are At Foundr, we’re an industry-leading edtech company helping today’s founders build tomorrow’s leading businesses. Through our world-class courses, coaching programs, and global community, we empower thousands of entrepreneurs to start, grow, and scale real eCommerce brands. If you’re passionate about helping people achieve their goals, thrive in a fast-paced environment, and love the idea of working alongside entrepreneurs building brands they believe in, this is your chance to be part of something exciting. About the Role As a Client Success Coordinator, you’ll be the friendly face and first point of contact for Foundr’s coaching students, guiding them through onboarding, check-ins, and ongoing program support. Your mission is to make every student feel supported, motivated, and confident as they navigate their business journey. You’ll help reduce churn, boost satisfaction, and ensure students are not only completing the program but loving it – ultimately improving retention and renewal rates across our coaching products. This is an ideal role for someone who’s naturally empathetic, detail-oriented, and curious about the eCommerce world. It’s especially suited to someone early in their career who’s been in a customer-facing role (retail, hospitality, front-of-house, call centre, or similar) and is excited to step into a more stable, growth-focused role in a hybrid/office environment, with plenty of training and support. What You’ll Be Doing Welcome and onboard new coaching students with warmth and professionalism. Make each student feel seen, remembered, and supported – you’ll be the person they associate with “someone at Foundr really cares about me.” Host and support online orientation and check-in sessions. Help students connect with the right coach and stay on track with calls and milestones. Respond to student questions via email, Circle, or Google Meet – always with a solutions-focused mindset. Track student engagement and flag risks early (refund requests, disengagement, coaching issues). Proactively support retention, renewals, and student satisfaction through timely follow-up and relationship management. Work closely with the Coaching and Product teams to improve systems and share insights. Maintain accurate records in HubSpot, Asana, and other internal tools. Celebrate student wins – collecting testimonials and success stories for internal and external use. What We’re Looking For 1–3 years’ experience in a customer-facing role – for example retail, hospitality, front-of-house, call centre, or customer success / client services. Ideal for someone early in their career who’s looking for a long-term home, wants to learn, and is excited by the idea of growing into a more senior client-facing or program leadership role over time. Excellent written and verbal communication skills. A genuine passion for helping people reach their goals. High attention to detail and strong organisational skills. Comfortable using basic computer tools (email, spreadsheets, video calls) and happy to learn platforms like Slack, HubSpot, Asana, and Circle – training provided. Curious about eCommerce and entrepreneurship, with a willingness to learn the stages and nuances of online business growth. A calm, positive problem-solver who thrives in a fast-moving environment, can handle a high volume of interactions, and doesn’t get flustered easily. Reliable and consistent – you follow through on what you say you’ll do. Emotionally mature and able to handle tricky conversations with empathy and firmness. Happy to roll up your sleeves and pitch in during busy periods (launches, events, etc.). Experience or education in marketing, digital media, or eCommerce will be highly regarded. (Bonus only – not required: any exposure to online education, coaching programs, or familiarity with eCommerce tools like Shopify, Klaviyo, or Canva.) We’re very open to candidates who haven’t had a “Client Success” title before. If you’ve been the go-to person for customers, handle problems calmly, and love building relationships, we’d love to hear from you. Why You’ll Love Working at Foundr A mission-driven company empowering entrepreneurs globally. A supportive and ambitious team that values innovation and initiative. Hybrid work flexibility (Melbourne-based team). Structured onboarding and training so you’re not thrown in the deep end. Clear pathways to grow into more senior roles across Client Success, Program Operations, or Community over time. Regular learning and development opportunities. Full access to Foundr’s course library, including eCommerce, marketing, and leadership content. Success in This Role Looks Like Students feel confident, supported, and motivated throughout their journey. Measurable improvements in student retention, satisfaction, and renewal rates. Smooth onboarding and consistent communication across coaches and departments. Ready to Help Entrepreneurs Succeed? Click “Apply Now” and submit your CV along with a short cover letter telling us about your experience supporting customers or students, and why you’d be a great fit for the Foundr team and this career step.
