What you'll contribute to As a People Performance Manager within the Asset Management team, you will manage the workflow and resources to drive productivity and results within a dynamic and high output Collections centre. Ideally, you will work towards developing an employee orientated team culture to emphasise high performance, quality, continuous improvement, employee retention and employee development. How you'll make an impact People and Performance Provide oversight and direction to employees in the team in accordance with the TFA policies and procedures Create meaningful engagement with senior Operations leadership to create a change culture. Promote change management initiatives and become a change advocate across the Operations Centre Coach, mentor, motivate and develop staff, including overseeing new employee on-boarding and providing career development, planning and opportunities Operational Accountable for managing the performance levels of a designated collections team including the operations roles managing issue to agent, repossessions and insurance functions Management reporting completed as required and business plan for Collections teams developed and communicated to Collections Leadership team consistently Compliance audits are completed annually on Mercantile Agent Panel and controls are reviewed in line with legislative requirements Policy, Procedure and Process Stakeholder Relationships Relationship and cost management of Mercantile agent panel including effective performance management and reporting Maintain effective relationships with internal parties that interact with the Collections Centre Your attributes - If you've got one or more, we'd love to hear from you! Demonstrated experience in leading and developing a team Experience and exposure within a Collections environment Knowledge of basic economics, budgeting and accounting principles and practices General knowledge of various employment laws and practices and employee relations Evidence of the ability to practice a high level of confidentiality
