This is a Partner Operations Manager role with Open based in Sydney, NSW, AU Open Role Seniority - mid level More about the Partner Operations Manager role at Open Partner Operations Manager @ Open About the role The Partner Operations Manager is responsible for delivering operational excellence across Open's strategic partnerships. Working closely with our Head of Strategic Partnerships, this role ensures smooth day-to-day operations, drives commercial and experience improvements, and maintains alignment between Open and our partners. This is a hands on role that balances analytical problem-solving, project management, partner communication, influencing and negotiating, and cross-functional coordination. What you'll do Operational leadership & execution Execute Open’s partner growth strategy, ensuring seamless delivery of day-to-day activities across assigned partner accounts. Identify operational issues, inefficiencies, or customer experience gaps and proactively lead structured problem-solving to address them. Support planning and implementation of partner-focused initiatives, optimisations, and commercial improvements. Own and manage workflow activities in a management tool to align stakeholders, triage and prioritise work, track and report progress, and enable rapid, effective execution Partner Relationship Support Act as a trusted operational contact point for partners, helping Open maintain strong relationships with its partners. Prepare materials, insights, and recommendations for partner meetings, steering forums, and initiative reviews. Help translate partner goals, requirements, and feedback into actionable operational workstreams. Cross-Functional Coordination Work closely with Product, Engineering, Insurance Ops, Compliance, and Marketing to ensure partner requirements and operational changes are implemented smoothly. Track progress on cross-functional deliverables, ensuring risks are surfaced early and timelines are met. Provide operational clarity and coordination during periods of significant change such as partner launches, campaigns, and product updates. Performance Tracking & Insights Monitor and report operational performance metrics, including conversion trends, service SLAs, and customer experience signals. Use data to identify and quantify opportunities to improve acquisition, retention, cost efficiency, or experience outcomes. Support the Head of Strategic Partnerships in preparing performance reports for internal leadership and partners. Process, Governance & Continuous Improvement Maintain operational documentation, playbooks, partner requirements, and process guides. Contribute to internal governance forums, helping ensure alignment with compliance, underwriting, and operational standards. Recommend enhancements to how we work with partners, improving speed, quality, and predictability. What you'll bring 3-5 years experience in operations, partner management, project coordination, or a similar role across tech, fintech, SaaS, insurance, consulting, or startup environments. Strong analytical skills with ability to interpret metrics, spot trends, and communicate insights succinctly. Solid communication and stakeholder-management capabilities, able to work confidently across internal teams and partner contacts. Comfortable working in environments with ambiguity and autonomy. Able to manage multiple concurrent streams of work with structured prioritisation. This role is great for: Operators who enjoy taking ownership of complex workstreams and seeing projects through to delivery People who thrive at the intersection of partner relationships, commercial outcomes, and execution detail Professionals who have outgrown associate-level roles and want broader responsibility without moving fully into strategic leadership Individuals who love balancing data, people, and process - and want to influence real customer experiences at scale Those seeking a role in a high-growth technology environment with tangible impact Role location This role will be based in Sydney, with a hybrid working model (minimum 2–3 days in office, e.g. Monday, Tuesdays & Thursdays). Why Open? Open is on a mission to make it easy for everyone to get the best priced insurance. Insurance is one of the world’s least digitally mature industries – for years it’s remained confusing, paper-based and heavily intermediated. We launched in 2016 to build a global, AI-powered platform that digitises the entire insurance process, making it transparent, less costly and more reliable. It’s an exciting time to join Open and be part of a tech scale-up. We provide our team with: Highly competitive compensation, including share options – we believe in paying people what they’re worth and having everyone in our company share in our success High levels of autonomy and trust so you can do your best work Growth opportunities internally – as you grow, your role can too Flexible working – we are about impact, not time at your desk. We encourage freedom and responsibility, including the ability to work from anywhere Annual allowance for professional development – use it for professional coaching, a skills course, or an industry conference. More about us Open is an AI-powered platform transforming insurance globally – making it more transparent, cost-effective and customer friendly. Since launching in 2016, we’ve grown into a certified B Corporation, using business as a force for good. We’re proud to be an equal opportunity employer that celebrates diversity and are committed to providing an inclusive environment for all employees. Lastly, Open is a high-performing team that strives to achieve brilliant things every day and we encourage you to apply even if your experience doesn’t exactly match the job description. We’re looking for people who are intellectually curious, courageous, innovative and passionate. Our culture is truly open, we’re continuously challenging each other to live our values, and aren’t afraid to raise questions when we fall short. Most importantly, Open is for those that want to create change and have an impact. If that sounds like you, apply for this role and let’s build the future of insurance together. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Open team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Executing partner growth strategy Supporting partner relationships Monitoring operational performance Key Strengths Analytical skills ️ Communication skills Project management Experience in tech or fintech Governance knowledge Adaptability Why Open is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Open not with Hatch.
