This is a Customer Service Representatives role with Suncorp Group based in Emerald, QLD, AU Suncorp Group Role Seniority - junior More about the Customer Service Representatives role at Suncorp Group Kick off the New Year in style by launching your career with a dynamic role at Suncorp’s rapidly growing Contact Centre in Townsville! This is your chance to bring your expertise to the table and deliver exceptional customer service. Our Contact Centre, which opened in June 2025, is expanding rapidly, making now the perfect time to join a team on the rise. We are hiring Full-Time Customer Service Representatives to play a key role as an AAMI Specialists. Start Date: Wednesday, 5 February 2026 Engagement Centres Monday 12 January 2026 to Wednesday 14 January 2026 Held at our Contact Centre Hub in Townsville. What You’ll Be Doing As an AAMI Specialist, you’ll play a key role in delivering exceptional customer service to our clients across Australia. Your main responsibilities will include: Delivering exceptional service to new and existing customers Offering tailored solutions to help customers with their insurance needs Meeting and exceeding sales and service targets with a focus on customer satisfaction Resolving customer concerns quickly and efficiently Why You’ll Love Working at Suncorp Townsville Joining Suncorp Means More Than Just a Job, It’s An Opportunity To Grow Your Career With a Company That Truly Supports Your Personal And Professional Success. Here’s What We Bring To The Table Competitive salary: $62,000 12% super penalty rates on eligible shifts performance-based incentives Milestone payment: Receive a payment after completing 12 months of employment Leave benefits: Annual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay) Hybrid working: Work where you thrive with a flexible blend of in-office and remote work Work-life balance: We ensure you have the support you need both personally and professionally Staff discounts: Access exclusive deals from over 400 top Aussie retailers Insurance discounts: Up to 25% off Suncorp brands such as AAMI, Shannons, Apia & more Reward & recognition programs: We celebrate your hard work and achievements Career development: Ongoing training, growth opportunities, and support to reach your full potential Reputable employer: Join a national, trusted company with an inclusive and diverse workplace Community engagement: Be part of initiatives like Spirit to Cure and regional investment in Queensland Note: Specific benefits may vary depending on role, level, and location. Click here to learn more about our employee benefits. What You’ll Bring We’re looking for individuals who have: A passion for customer service and a strong desire to help people Excellent problem-solving abilities, with the ability to simplify complex information Motivation to consistently achieve and exceed targets A collaborative mindset and ability to work both virtually and in-person Resilience, adaptability, and a proactive approach to learning and development Training Period Our success starts with investing in your growth. You’ll complete a 7-week, full-time, paid training program held at our Townsville office, equipping you with everything you need to succeed in the role. Please note: You’ll be required to work full-time from our Townsville office during the training period. Once complete, you’ll move to your selected shift pattern and transition to our flexible hybrid working model. Home Office Setup Requirements As this is a hybrid role, you’ll work from both the office and home. Suncorp will provide you with a laptop, but you’ll need to have: A reliable internet connection An ergonomic home office setup (keyboard, mouse, dual screens, desk, and chair) A private and distraction-free workspace Ready to Make an Impact? Suncorp is committed to North Queensland, focusing on community engagement, quality insurance services, and providing long-term career opportunities. With an inclusive culture, flexible work options, and a strong focus on development, Suncorp offers a supportive environment where you can truly thrive. If you're looking for a rewarding career with a company that values you, chase the sun and apply now to join the Suncorp family. We can’t wait to hear from you! At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers. If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact madison.king@suncorp.com.au for a confidential conversation. Please note: As part of the application process, all candidates are required to complete an online assessment. It takes around 30 minutes, and the more effort you put in, the better your results will reflect your skills. Please be aware that applications cannot be considered without a completed assessment. Show more Show less Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Suncorp Group team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Delivering exceptional service Offering tailored solutions Meeting sales and service targets Key Strengths Customer service expertise Problem-solving abilities Motivation to achieve targets Collaborative mindset Resilience and adaptability Home office setup Why Suncorp Group is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Suncorp Group not with Hatch.
