This is a Functional Lead - Commercial role with Harvey Norman based in Sydney, NSW, AU Harvey Norman Role Seniority - mid level More about the Functional Lead - Commercial role at Harvey Norman Opportunities to make discounted purchases on a great range of products. Based at Homebush West, free on-site parking or a 10-minute walk from Flemington station. Experience working within a diverse, unique, and successful global organisation. As Australia’s largest retailer of lifestyle products, with nearly 300 stores worldwide, Harvey Norman® has been a part of almost every Australian’s shopping experience. Whether getting the latest electronic gadgets, or furnishing your first home, Harvey Norman® is the place where you can shop with confidence. About the role Reporting to the Commercial Applications Delivery Manager and based onsite at the Homebush West Corporate Office, you will lead and mentor a cross-functional team supporting Harvey Norman Commercial’s application systems, ensuring platform reliability and scalability. You will provide expert-level support in Microsoft Dynamics 365 (D365) and Power Platform, manage incident resolution within SLAs, and align business requirements with strategic objectives. You will gather, and document business requirements aligned with strategic Harvey Norman Commercial business objectives, collaborate with technical teams to deliver solutions, and regularly report on support status to the Commercial Applications Delivery Manager. You will also: Facilitate and conduct user training, workshops, and ongoing knowledge support to promote system adoption and maximise efficiency. Support change management activities including go-live planning, risk mitigation, and post deployment support. Develop and maintain comprehensive documentation such as knowledge base articles, functional design documents, process flows, test cases, and user guides. Create functional specifications and collaborate closely with technical teams on delivery. Configure core modules based on business needs and best practices. About you You bring hands-on expertise in Microsoft Dynamics 365 (D365), and proven mentorship in driving best practices, with the ability to collaborate across teams and engage both technical and non-technical stakeholders. You will also have: Functional knowledge of D365 BC modules and their dependencies. Experience implementing D365 Business Central either individually or as part of a team. Excellent verbal and written communication skills. High proficiency in creating functional documentation and process mapping. Experience using ServiceNow, Azure DevOps, Microsoft Teams and other MS Office Applications. An understanding of Agile/Scrum and iterative delivery methodologies. Experience with Power Platform (Power BI, Power Automate) - valued but not essential. This opportunity will provide: Salary packaging and novated leasing options for eligible employees. Professional development and career progression. Experience working with an Iconic Australian Brand with global success in NZ, Asia, and Europe. A supportive team environment that celebrates diversity and promotes a healthy work and family life balance. Opportunities to make discounted purchases on a great range of products and services. Have we got your interest? Apply now to be considered to join our dedicated team. Please note that only people with the right to work in Australia should apply for this position. Recruitment Agencies - thank you for thinking of us, however we do endeavour to fill our opportunities through direct channels wherever possible. If we find that we do need agency assistance, we’ll be in touch. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Harvey Norman team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Leading and mentoring a team Gathering and documenting business requirements Facilitating user training and support Key Strengths Microsoft Dynamics 365 (D365) expertise Documentation skills ️ Communication skills Power Platform experience Agile/Scrum understanding ️ ServiceNow and Azure DevOps experience Why Harvey Norman is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Harvey Norman not with Hatch.
