Join Our Growing Team at Holstep Health! Manager Carer Services Full time, ongoing position Hybrid work arrangements available Chifley Drive, Preston location A great opportunity for an experienced and passionate leader to take YOUR NEW ROLE: The Manager, Carer Services is responsible for overseeing the service delivery functions to Carers living in the North and West Metropolitan regions of Melbourne. The position is responsible for managing compliance and obligations for Holstep Health's Support for Carers program, which is funded by the State Government of Victoria. The position is also responsible for managing service delivery as part of Holstep Health's allocation of Victorian Carer Gateway funding, which includes delivering key components of the Integrated Carer Support Service (ICSS) model. The role oversees the key service delivery and associated administrative functions of assessment and planning, counselling, peer support and carer coaching through a mixed State and Commonwealth funding model. YOU WILL BE RESPONSIBLE FOR: • Ensuring the effective and efficient delivery of assessment and planning, carer counselling, carer coaching and peer support under the Commonwealth Carer Gateway / ICSS funding guidelines • Ensuring the effective and efficient delivery of assessment and planning, dementia education and counselling, health coaching, planned respite/brokerage, and community engagement under the State Government Support for Carers Funding Guidelines • Monitoring and supporting risk, quality and clinical governance requirements across the program • Meeting reporting requirements for Commonwealth funding and State funding, as directed by the funding guidelines/contract and the Director Carers • Manage program finances including budget setting and ongoing maintenance, ensuring program operates within a responsible, sustainable financial framework • Ensuring targets and compliance requirements for both Commonwealth and State Funding are delineated, monitored and met, whilst making sure an integrated and unified program is delivered to Carers WHAT YOU NEED TO SUCCEED: • Qualifications in community services / social sciences / health / management • Demonstrated experience in leading, developing and implementing similar programs such as in aged care, carer support, and/or disability • Proven track record in leading a highly engaged multi-disciplinary team • Demonstrated experience in program planning and program evaluation • Highly developed written and verbal communication skills • Demonstrated experience in leading sustainable and effective change management • Track record in working in partnership with key stakeholders • Experience managing program budgets and driving performance against KPIs HOW TO APPLY: Please review the attached position description. To apply, either submit your application via the platform or email your CV and a cover letter outlining your experience to jobs@holstephealth.org.au . Please submit the following: A cover letter Your resume (including two recent referees) A response to the key selection criteria (outlined in the position description) Applications Close: WHAT WE OFFER: 07/01/2026 At Holstep Health, we celebrate diversity and inclusion. No matter your background, religion, sexual orientation, age, or gender, we encourage all individuals to apply and bring their unique perspectives to our team.
