This is a Alumni Assistant (targeted) role with University of Sydney based in Camperdown, NSW, AU University of Sydney Role Seniority - junior More about the Alumni Assistant (targeted) role at University of Sydney This is a Targeted Aboriginal and Torres Strait Islander Position. While we welcome applications from all candidates, this is a targeted role for Aboriginal and Torres Strait Islander people. As part of our commitment to diversity and inclusion, Aboriginal and Torres Strait Islander candidates will be assessed as a priority. This Exemption is claimed under Section 21 of the Anti-Discrimination Act 1977. Are you passionate about delivering exceptional customer experiences, have great attention to detail and are skilled in data management? Do you thrive in fast-paced environments and enjoy being hands-on with a variety of tasks? We are looking for a dynamic and proactive Alumni Assistant to join our team and support engagement with our vibrant alumni and supporter community. About the role As an Alumni Assistant, you will play a key role in ensuring our alumni and supporters feel connected, valued, and informed. This varied role includes: Customer experience: Managing the alumni and supporter hotline and email inbox, providing exceptional service and addressing inquiries promptly and professionally via verbal and written communication. Data administration: Updating our alumni database, maintaining accurate records, and generating reports to support our campaigns. Program/Project support: Providing administrative support for a range of alumni engagement programs including but not limited to reunions, mentoring and faculty events About you The University values trust, accountability and excellence. As such, we see the importance of recruiting talent aligned to these values and are looking for a positive, enthusiastic team player who: Has excellent customer services skills and will keep searching for answers to support our alumni Has exceptional organisational and time-management skills, including the ability to prioritise and work within often very tight deadlines Has strong competence the Microsoft Office suite, learns quickly and is comfortable using a range of tools and systems to update the database, source information, create emails and images or produce reports Brings a can-do attitude and a proactive approach to their work Has excellent attention to detail Enjoys working collaboratively but can also take initiative and work independently Is highly creative and can generate ideas and think outside the box. We’re always looking at ways to creatively engage our supporters, whether it is through events, written communications or different media are team players who are Why join us? This is an exciting opportunity to make a meaningful impact on our alumni and supporter community and gain valuable experience in a fast-paced, people-focused environment. You’ll have the chance to work with a supportive team, develop new skills, and contribute to building lasting connections with our alumni and supporters worldwide. About us This role sits within the Global Campaigns and Volunteers team. The team, in many respects, is the face of Alumni and Supporter Experience, being the first port of call for our alumni enquiries via the alumni inbox and phone line. This team is responsible for driving mass and bespoke connections with the University’s 470,000 alumni through domestic and international campaigns, and best-practice volunteering models. The team supports faculty-related event and program requests. The team supports University wide initiatives and surveys and drives alumni connections via reunion activities and volunteering opportunities such as mentoring. We develop experiential campaigns to engage our alumni around the world via our digital channels, local events, and with opportunities to reconnect on campus. The wider team is the Alumni and Supporter Experience team which engages with alumni and the broader community through a wide range of communications, events, community giving and engagement programs. How to apply Intending applicants are welcome to seek further information about the position and for recruitment-related enquiries, or if you require reasonable adjustment or support filling out this application, please contact Sarah Scott , Recruitment Consultant, Sarah.scott@sydney.edu.au. Please note: Visa sponsorship is not available for this position. For a continuing position, you must be an Australian or New Zealand citizen or an Australian Permanent Resident. Pre-employment checks Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment. The University of Sydney is committed to diversity and social inclusion. Applications from people of culturally and linguistically diverse backgrounds; equity target groups including women, people with disabilities, people who identify as LGBTIQ; and people of Aboriginal and Torres Strait Islander descent, are encouraged. The University reserves the right not to proceed with any appointment. Click to view the Position Description for this role. Applications Close Monday 05 January 2026 11:59 PM Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the University of Sydney team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Managing customer experience Updating data administration Providing program support Key Strengths Customer service skills Organisational skills Microsoft Office proficiency Creativity Teamwork Attention to detail Why University of Sydney is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with University of Sydney not with Hatch.
