About the branch The Chief Learning and Communications Officer (CLCO) Branch is responsible for providing a broad range of learning and development advice and services to the clients of the PWSS, Parliamentarians and Members of Parliament (Staff) Act 1984 (MoPS Act) Employees. It also provides communications, media, data analytics and strategic governance services for the PWSS and supports the the Independent Parliamentary Standards Commission (IPSC). About the team The Office of the IPSC is a small, collaborative and outcomes-driven team that supports the effective functioning of the IPSC. Team members provide expert advice and assistance to IPSC Commissioners who are dealing with alleged breaches of the Behaviour Codes and Standards. About the role This is an exciting EL2, Director opportunity for an experienced manager to oversee a small, specialist team within a niche agency whose work is critical to embedding integrity, inclusivity and respect in Commonwealth Parliamentary Workplaces. You will be a solutions-focused individual who can guide, direct and motivate your team to support the functions and processes of the IPSC in a dynamic environment that features changing and competing priorities. Prior experience in workplace investigations and/or implementation of behaviour codes would be particularly advantageous for this role. The role requires: The highest standards of professionalism, integrity, and judgement. The ability to lead a team and communicate effectively (both verbally and in writing) with a range of stakeholders on complex and sensitive matters. Exceptional attention to detail and organisational skills. Strong management and leadership experience at the Director-level (preferred). Sound understanding of Commonwealth Parliamentary references and practices (preferred). Experience in case management, workplace investigations, and/or implementation of behaviour codes. The key duties of the position include Managing a team providing high quality secretariat support and case support to the IPSC Commissioners, including: onboarding, organising travel, meeting management, managing records, governance, procurement and payments, development of procedures and templates, and inbox management. establishing and refining processes and systems to support the effective functioning of the IPSC. assisting with the intake, assessment and investigation of complaint matters referred to the IPSC, which may include drafting a range of written correspondence, providing advice, engaging with parties to a complaint, and reviewing and interpreting legislation. Developing and mentoring team members focusing on building a cohesive team, establishing a culture of high performance and promoting continuous improvement within the team. Providing strategic direction and support to the team and Commissioners for the resolution of complex complaints and/or oversee the escalation of matters where required. Communicating and liaising with IPSC Commissioners, Parliamentarians, MoPS Staff and Senior Executives confidentiality and with discretion. Coordinating and preparing detailed written material including business cases, Senate Estimate briefs, Ministerial and agency briefs. Responding to enquiries and other communications from a wide range of stakeholders. Managing accurate records and ensure compliance with relevant IPSC sections of the Parliamentary Workplace Support Service Act 2023. Managing team workflows to ensure deliverables are completed in a timely manner. Overseeing the payment of invoices, acquittal of expenses and manage expenditure against budgets. Mentoring staff and identify opportunities to improve team processes and implement best practice in consultation within the Secretariat and Commissioners. Maintaining key reporting mechanisms with detailed data analytics and insights. Other duties as required.
