Job Description The Business Operations Specialist partners with the Business Operations Manager to provide operational support across the Operational Delivery business unit. This role maintains and enhances our reporting frameworks while proactively identifying opportunities to improve clarity, efficiency and decision-making for our leadership team. Working closely with the Operational Delivery Leadership Team, you'll monitor and report on key metrics including resourcing, budgets, performance and engagement. You'll embed best practices, streamline workflows, and develop tools that enhance accountability and operational excellence. This role offers genuine growth potential. We're looking for someone who can initially take ownership of day-to-day reporting, then evolve the role by proactively engaging with leaders to understand their needs and build new capabilities. If you're someone who sees opportunities for improvement and wants to make them happen, this role has significant scope for you to shape it and make it your own. Based in either our Melbourne or Sydney CBD office, you'll enjoy our hybrid working model while partnering closely with leaders across both locations. Typically, in this role you will: Monitor and report on operational metrics including resourcing, budgets, performance and engagement, maintaining weekly and monthly reporting frameworks Identify and solve gaps in operational reporting and insights, developing solutions using Excel and Power BI Partner with the Business Operations Manager to embed best practices, streamline workflows and enhance operational efficiency Support the Leadership Team proactively on portfolio deliverables and business initiatives Collaborate with stakeholders across the organisation to ensure reporting delivers actionable insights that support decision-making
