The Role You will be the technical owner of our end-to-end IT operations and underlying stack covering networks, identity, endpoint management, cloud/on-prem infrastructure, security operations, availability, monitoring, backup/DR, and service reliability. You'll lead the team and partners to run a stable, secure environment today while modernising and scaling the platform for tomorrow. This is a career-defining opportunity for someone with deep technical roots, strong operational judgement, a pragmatic commercial mindset, and the ability to lead a high-performing team through change while staying close enough to the technology to make the right calls and unblock delivery. What you'll do: Own production operations: availability, incident response, root-cause analysis, problem management, and continuous improvement. Design and implement target-state architecture for infrastructure/ops (not just manage a roadmap). Build operational maturity: monitoring/alerting, patching, hardening, backups, DR testing, capacity planning, asset lifecycle. Be the escalation point for complex issues: you can read logs, trace dependencies, and drive fixes end-to-end. Lead vendors without outsourcing technical accountability. As Our Technical Operations Manager, You Will Have: 10-15 years in infrastructure / systems / network / cloud operations with meaningful hands-on responsibility. 5 of these years in leadership / senior roles. Proven ownership of a full stack environment (identity network endpoints cloud/on-prem security monitoring). Evidence you've designed and delivered upgrades/migrations (not merely coordinated them). Strong leadership skills with a track record of building and motivating teams through change. A strategic and commercial mindset with the ability to align technology decisions to business outcomes. Experience in customer-focused roles and vendor management. Technical Proficiency Microsoft stack (Entra ID/Azure AD, Intune, M365, Windows) End-to-end Azure platform ownership SD-WAN Preferred (Fortinet) Security ops (EDR/SIEM, vuln/patch, hardening, incident handling) Your Day Will Consist Of: Leading the technical evolution of our core infrastructure and modernising tools and practices. Staying hands-on with critical systems and troubleshooting when required, ensuring operational stability. Driving technology adoption and change delivery while coaching and developing a high-performing team. Partnering with vendors and stakeholders to deliver value-led improvements with urgency. Ensuring business users experience technology that is fast, simple, and dependable . Data analysis, business operations , and cost control, including budget creation and management.
