Job Description As a leader in the Cloud Hardware support organization, you will be responsible for leading teams of Datacenter Technicians and/or Field Engineers assigned for delivery of on-site support, installations, proactive services in a defined territory and/or data center sites across Sydney. Focuses to meet the required service levels 24x7, improve and drive customer satisfaction, identify business opportunities and mitigate any operation gaps. The role involves significant communication at all levels internally and externally. A primary point of contact responsible for facilitating and providing advice and assistance on diverse situations and escalated issues. Responsibilities Key Responsibilities: Oversee 24/7 data centre operations and new regional deployments Develop, coach, and scale high-performing, diverse technical teams Collaborate globally to achieve consistency and deliver project milestones Foster continual improvement, risk mitigation, and operational efficiency Manage vendors and ensure local regulatory compliance Drive recruitment, talent development, and team progression Occasional travel required About You: Proven leader of large, diverse teams in mission-critical IT environments with extensive data centre exposure in hyperscale environments Strong technical and business acumen across infrastructure, DC operations and growth mindset Skilled communicator, able to influence across functions and senior management Experience with hiring, mentoring, and developing managers and staff Adaptable and resilient, thriving in complex, fast-paced environments Bachelor's degree or equivalent industry experience preferred. Ready to make an impact? Apply now to help shape the next generation of cloud infrastructure in Sydney. Career Level - M2 About Us As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40 years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
