This is a IT Support Officer - AV & End User Support role with Cognizant based in Sydney, NSW, AU Cognizant Role Seniority - mid level More about the IT Support Officer - AV & End User Support role at Cognizant About The Role As an IT Support Officer - AV & End User Support, you will make an impact by delivering high-quality AV support and end-user computing services across a dynamic enterprise environment. You will be a valued member of the Cloud Infrastructure & Security team and work collaboratively with internal stakeholders, vendors, and executive leadership to ensure seamless AV and IT operations. In This Role, You Will Provide onsite AV support for meetings, events, and executive sessions, including setup, troubleshooting, and maintenance of AV systems Manage and support AV devices such as Neat Boards, Neat Pads, Neat Bars, and IP phones Coordinate with vendors for AV installations and on-site troubleshooting Deliver hands-on support for end-user computing devices including desktops, laptops, tablets, and mobile devices Maintain inventory of IT peripherals and laptops, including quarterly audits and disposal Provide technical assistance at the Tech Lounge, resolving hardware/software issues and supporting installations and updates Support network, server, and conferencing teams with hands-and-feet assistance Troubleshoot and resolve tickets within SLAs using ServiceNow Work Model At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Sydney, NSW. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. What You Need To Have To Be Considered Minimum 2 years of experience supporting MacOS in an enterprise environment Strong knowledge of AV systems, conferencing tools, and device integration Experience with ServiceNow or similar ticketing systems Solid understanding of networking protocols (VPN, TCP/IP, routing, ports) Proficiency in troubleshooting hardware/software issues across Mac and Windows platforms Excellent customer service and communication skills These will help you stand out Experience supporting executive-level AV sessions and high-profile meetings Familiarity with iPad calendar integration and AV scheduling tools Ability to manage AV and IT support independently in a fast-paced environment Strong documentation and process improvement skills Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Cognizant team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Providing onsite AV support Managing AV devices Delivering hands-on support Key Strengths AV systems knowledge ️ ServiceNow experience Networking protocols understanding Executive-level AV support AV scheduling tools familiarity Process improvement skills Why Cognizant is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Cognizant not with Hatch.
