The Museum of Australian Democracy's (MoAD's) gift shop is a key part of the visitor experience, offering a curated range of books, gifts, and merchandise that reflect the museum's values and exhibitions. Branded as 'The Shop at Old Parliament House', it operates both in-person - an onsite shopfront at Old Parliament House - and online, serving a diverse customer base including local and tourist museum visitors, school groups and a national audience across Australia. As part of a small and hands-on retail team, this position supports the daily operations of The Shop at Old Parliament House. The role provides practical support across the online store (Shopify) and the physical shop floor, helping ensure a smooth, professional, and engaging retail experience for all customers. Working under general direction from the Retail Shop Manager, the role provides support with online order fulfilment, customer service, inventory processes and shop floor presentation. It requires a strong attention to detail, a passion for delivering memorable visitor experiences and a collaborative approach to working within a dynamic, cultural environment. The key duties of the position include Under the direction of the Retail Shop Manager, the Shop Coordinator will be required to: • Assist with the day-to-day operations of The Shop at Old Parliament House, both in-store and online • Pick, pack, and dispatch online orders through Shopify, ensuring accuracy and timely delivery • Respond to customer enquiries via email, phone, or in-person, providing a high standard of service • Receive stock deliveries, check invoices, unpack items, and update inventory records • Maintain stock levels by restocking shelves, rotating stock, and procurement processes such as raising purchase orders and processing invoices • Maintain product displays and visual merchandising to ensure a tidy and engaging retail environment • Maintaining the Shop's online presence by uploading product listings, including descriptions, pricing, and imagery • As required, provide support and supervision to APS3 Museum Experience Officers (working in the Shop) and contribute to a collaborative, customer-focused shop culture
