Established in 1957 Emmetts are a leading multi-franchise agricultural equipment group and one of Australia’s largest John Deere dealers. With 15 branches covering the broad-acre, viticulture, horticulture and grounds care farming sectors of Victoria and South Australia we are highly regarded in the farming community and believe the key to our success is the people who work for us! Our team has a genuine passion for developing integrated farming solutions that help the Australian farming industry be the best it can be. Join us in our purpose to keep farmers, farming! Job Description This diverse and pivotal role sits at the centre of our Service Department, working closely with the Service Manager, Technicians, and customers to keep our service workflow running smoothly. You’ll take ownership of incoming bookings, schedule and prepare service work, and coordinate resources to ensure timely and efficient outcomes for our customers. If you love being in the heart of the action, proactively organising teams, managing multiple priorities, and delivering great service, this role offers the perfect blend of administration, coordination, and customer engagement. About the Role As our Service Scheduler, you’ll play a key role in promoting, preparing, and managing the flow of work through the Service Department. You’ll liaise daily with customers, and Service Technicians to coordinate service schedules, allocate resources, and maintain our workflow systems to achieve high efficiency and customer satisfaction. You’ll be responsible for: Managing incoming work requests and scheduling jobs efficiently based on team capacity and customer needs Preparing jobs for execution — ensuring parts, tools, and resources are available and aligned with the schedule Maintaining the electronic service schedule and workflow system to meet company KPIs Liaising with customers regarding job progress, repairs, and service recommendations Coordinating with Parts, Sales and Admin teams to ensure seamless communication and job completion Supporting Service initiatives such as warranty, inspection, and customer support programs Monitoring work progress and technician allocation to maintain strong labour efficiency Ensuring accurate job closures and readiness for invoicing Promoting service excellence through proactive communication and attention to detail What You’ll Need Proven administrative experience in a busy service or workshop environment Strong organisational and communication skills, with a solutions-driven mindset Confidence using Microsoft Office (Excel, Word, Outlook) and digital systems Ability to multitask and maintain accuracy under pressure Customer-focused approach with excellent relationship-building skills A basic understanding of mechanical or agricultural terminology What We Offer Attractive Package: Competitive Hourly Rates Career Growth: Defined pathways and genuine opportunities across our 15 branches in VIC & SA Premium Brands: Work with industry leaders including John Deere and STIHL Flexibility & Balance: Family -first policies including flexible hours, purchased leave, and paid parental leave Training & Development: Access to John Deere University, training, and internal leadership programs Strong Support: Dedicated service coordinators, modern workshops, and a collaborative team environment Health & Wellbeing: “Healthy Workmates” program, free confidential counselling (EAP), and active social clubs Extra Perks: salary sacrifice options, and a values-driven culture Further information please contact Beck our inhouse Recruiter on Interested? To apply, visit www.emmetts.com.au/careers . For a confidential discussion, contact Beck, via careers@emmetts.com.au
