Your next employer: An inclusive, values-driven organisation passionate about putting people first in care and support. They work across personal care, respite, nursing, allied health, and community engagement—all guided by a "Your Life, Your Way" philosophy. Based in Perth's northern suburbs, they're growing their team because they believe in doing things right. The exciting opportunity: You'll work in Joondalup as a Customer Service Officer—the central hub for customer scheduling, staff rostering, and first-point-of-contact support. This phone-based role means you're juggling customer requests, roster management, staff coordination, and customer enquiries all day. You'll set up new customers, manage scheduling to hit 80% utilisation, handle staff leave coverage, process payments, and conduct regular check-in calls. You'll also have access to My Aged Care and Proda systems to support customer and potential customer information. What makes this great: You're not just taking calls—you’re solving real problems for customers and families, often being the lifeline that makes their week work Clear structure, real impact: Every scheduling decision you make ensures customers get the right support, staff are fairly rostered, and billing flows smoothly Values-aligned work: You'll live the organisation's values (bold, empowering, inclusive, respectful, innovative, accountable) in every task—not just on paper Organised systems: You'll work within Iris and established systems, so you're not reinventing the wheel Supportive team: You'll work closely with Community Life Managers, Senior Support Workers, and management who actually have your back Career backing: You'll have dedicated support from your 3D Recruit Career Consultant for CV help, interview prep, and ongoing career advice About you (must haves): Comfortable handling emotional, sensitive and sometimes distressed calls over the phone. Warm, empathetic style—not overly transactional—and able to support carers and families experiencing grief and stress Background in healthcare, community services or customer service where vulnerability and complexity are common Experience in high-level or escalated complaints in a call centre, insurance, debt relief or similar environment, with a focus on first-time resolution Strong communication, problem-solving and system skills, with the ability to stay calm, professional and solutions-focused under pressure What next? If this sounds right for you, contact Marc immediately on 0424 435 152 or email your CV to marc@3drecruit.com.au. Applications will be reviewed as they are received, and no cover letter is required. We are the leading recruitment agency for aged care and community service providers in WA. If you would like to have a confidential discussion about other opportunities, please also call Marc.
