About the Company Our client is a proudly local, family-owned business that has grown from humble beginnings more than 20 years ago into one of Far North Queensland’s most trusted automotive parts suppliers. Centrally located in Cairns, they support the automotive industry from small workshops to large dealerships across the region with a huge range of new and used auto parts sourced from both Australian and international suppliers. With a strong reputation for workplace respect, inclusivity, and genuine family values, this is a team where people enjoy coming to work. Their culture is upbeat, supportive and built on doing right by each other—and their customers. About the Role Reporting to the Operations Manager, you’ll be joining an energetic, collaborative team that loves what they do. Your focus is delivering exceptional customer service while meeting personal and team sales targets. Using your friendly and professional approach, you’ll guide customers through product options, provide accurate advice, and offer solutions that help close the sale. Building and maintaining strong working relationships with existing clients will be essential in achieving (and exceeding) your goals. Key Responsibilities Provide knowledgeable advice on automotive parts and components Respond to customer enquiries via phone, email and in person Process quotes, orders and sales using the in-house system Build and maintain strong customer relationships Support team targets and contribute to a positive workplace culture Assist with stock control, ordering and general store duties Essential Skills & Attributes Strong relationship-building skills across all levels of staff and customers Computer-savvy with the ability to learn quoting, ordering and POS systems Outstanding customer service and communication skills Enjoy being part of a team and contributing to a positive culture Strong problem-solving capabilities Demonstrated ability to meet and exceed targets Professional personal presentation Parts interpreting experience is highly regarded. However, candidates with a background as a Service Advisor or those with mechanical trade experience are strongly encouraged to apply. What’s in it for You? Genuine long-term career development opportunities Join a close-knit, supportive, and inclusive team Work with a highly respected local brand Stable, ongoing employment with a trusted employer Please note: This position is open to applicants currently in Australia with unrestricted work rights. As this is a permanent role, sponsorship and Working Holiday Visa applicants cannot be considered. To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Vlasta Eriksson at Vlasta@signaturestaff.com.au, quoting Ref No. RS122025PIVE.
