EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey . We continue to experience ongoing growth and now have over 4,000 dedicated employees . We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML. THE OPPORTUNITY Are you looking to kickstart your career in a role where you can provide meaningful purpose? Join our diverse team in Newcastle and help make a positive difference in peoples lives by delivering exceptional service to help injured workers return to work. This opportunity is perfect for recent graduates or students who are finishing their studies and want to begin building a meaningful career in a supportive corporate environment. We currently have multiple entry-level, full-time positions in our Workers Compensation Claims Teams where you will manage a portfolio of claims while working directly with injured workers, employers and allied health professionals. No prior industry experience is required as we will provide full training and ongoing support, just bring along your customer service or administration skills and our team of experienced specialists will help you with the rest. As part of our interview process, successfully reviewed applicants will need to be available to attend a face-to-face group interview on Wednesday 10th December or Thursday 11th December 2025. This will be a full time, permanent position commencing on the 12th January 2026 based in our Newcastle office, with work-from-home flexibility (up to 3 days per week) considered from month three, subject to performance and approval. YOUR RESPONSIBILITIES Provide early, timely and personal customer service with an empathetic nature to injured workers and employers. Proactively and effectively manage all aspects of a caseload of worker’s compensation claims within the legislation and compliance guidelines. Deliver the desired customer experience to all stakeholders while managing their end-to-end outcomes. Provide accurate and complete information that is consistent and easy to understand (including options about any claim, entitlements, obligations and responsibilities). Conduct claims reviews, case conferences or face to face meetings with clients as required. ABOUT YOU Previous experience in customer-facing roles such as hospitality, retail, medical or corporate sectors Passion for helping others while delivering great customer service Ability to multitask with great organisation towards their workload while adapting to changing priorities Thrive in working within a team while collaborating with other team members and specialists Proactive, motivated, and willingness to think outside the box with strong attention to detail to effectively communicate decisions to stakeholders. WHAT WE OFFER We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty. EML provides career opportunities and great employee benefits, including: A vibrant, collaborative innovative team culture Flexibility with opportunity to WFH when you are fully trained in your role. A corporate wellbeing program with discounted health insurance and gym membership Access to discounts at over 350 retailers through our Rewards Hub program Entitlement to an annual tenure and performance-based recognition reward Comprehensive learning and development support Companywide events to celebrate success. Quarterly Reward and Recognition Awards Up to 16 weeks paid parental leave, plus super We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
