Job Description This is an exciting moment for Luxury Escapes as we celebrate the opening of our brand-new retail store in Bondi. We’re now looking for an experienced Retail Team Leader to join us and help bring this innovative concept to life. This isn’t your typical retail travel store. Our goal is to create an unforgettable experience where customers feel like their holiday begins the second they walk through the door. We’ve designed a space that inspires, excites, and leaves every visitor feeling amazed. As our Retail Team Leader, you’ll be at the heart of this new venture. Your leadership and experience will be key in shaping the in-store experience and driving the success of the team. You’ll lead a group of passionate travel experts who are committed to delivering exceptional service and personalised travel experiences. What you'll do: Ensure that the retail store team is driven and motivated to pursue all available opportunities. Strive for customers to consider all contact with LE as an exceptional experience. Ensure that all team members follow-up all opportunities and push to successful conversion. Be operationally focused on the success of the store - provide reporting to senior leadership and troubleshoot any issues as they arise. Manage and resolve customer issues and escalations, and coach team members through the process as required. Support, coach, and mentor team members to encourage performance and re-enforce team targets and objectives. Actively participate in leadership and management meetings to report on team performance, and opportunities for service improvement. Ensure individual and team member adherence to all scripts, processes, and procedures.
