Introduction Enterprise & Training Company Limited (ETC) is a leading not for profit provider in employment, training and business services, operating for over 30 years with a delivery footprint across New South Wales and Queensland. We are innovative, progressive and committed to making a positive difference in our communities in which we operate. Description The Role - A Day in the Life of a SEE Team Leader As a SEE Team Leader, you will provide Team Leader and Operational support to SEE Program Trainers to facilitate and provide engaging & interactive training to jobseekers to improve their language, literacy, numeracy and computer skills in order to assist them in obtaining sustainable employment This role focuses on compliance within SEE Program Service Provider Instructions, supporting participant engagement, and driving performance outcomes through coaching mentoring and quality assurance. Your Key Responsibilities will include; Coordinate and oversee the delivery of accredited and non-accredited training in accordance with SEE Program contractual guidelines and ETC’s approved service delivery models. To support the Operations Manager in providing operational leadership, mentoring, and guidance to SEE Trainers and Participant Support Officers. Coordinate interactive group activities and experiential learning opportunities, such as learning hubs and simulated workplaces, to engage participants with low LLND (Language, Literacy, Numeracy, Digital) skills. Support trainers in implementing personalised learning strategies and provide direct coaching and job search support to participants. Engage with external partners, referral agencies, and Workforce Australia Services (WAS) to optimise participant pathways to further training and employment. Monitor team performance against SEE contract Key Performance Indicators (KPIs), implementing strategies for continuous improvement and compliance Skills And Experiences Criteria for Success Hold a current TAE40116 OR TAE40122; and TAESS00009 Address Foundation Skills in Vocational Practice Skill Set; or a higher level education qualification, such as: TAE80113 Graduate Diploma of Adult Language, Literacy and Numeracy Practice (and its equivalent TAE70111); or Bachelor of Education, Graduate Certificate or Graduate Diploma of Education, or higher. This may include qualifications relating to TESOL, adult education or vocational education Strong knowledge of the Australian Core Skills Framework (ACSF) Ability to manage performance and drive continuous improvement Ability to engage with a diverse range of participants, including CALD, youth, etc. Previous experience in mentoring and coaching High level written, verbal and interpersonal communication skills, including computer literacy Ability to provide effective advisory and coaching support Demonstrated experience working effectively in a team situation Excellent time management skills Current clear Working With Children Check or Blue Card (QLD) and National Police Check Current Drivers Licence and ability to travel across the ETC regions Why work for ETC We pride ourselves on offering a positive work culture and environment for employees to achieve their best. We offer a broad range of benefits including; Competitive salaries Salary packaging to increase your take home pay An extra week of paid leave after 5 years of service A variety of flexible working arrangements on offer to suit individual needs, including compressed work weeks, varied start & finish times, Monthly Accrued Day off (ADO). Working from home options if applicable to the role Paid day off for your Birthday after probation, Blood Donor, and Community Services Leave 8 weeks of paid parental leave - primary carers (3 weeks secondary carers) Innovative staff reward and recognition program including paid days off Health & wellbeing initiatives including discounted Private Health insurance and free annual flu vaccination Discounted accommodation and travel offers Opportunities for career progression and leadership development including completion of accredited qualifications and leadership programs. Access to free Employee Assistance Program for you and your family We consider our employees as the heartbeat of our organisation. If you’re interested in a rewarding career where you can enrich and change people's lives, we want to hear from you! How to Apply Click the " Apply Now " button and upload your Resume and Cover Letter (saved as ONE document) to our recruitment portal and complete the online application form. Applications must be submitted through ETC’s recruitment portal to be considered for the role therefore emailed applications will not be accepted. Applications close: Friday 19th December 2025 at 11:59pm. Please be advised that ETC reserves the right to close applications early if a suitable candidate is identified prior to the close date. More information For more information about this role, please contact Mel Anderson - Operations Manager SEE via email on melissa.anderson@etcltd.com.au For more information about ETC please visit https://etcltd.com.au/ . Our Culture We are an equal opportunity employer and promote great working conditions. ETC respects diversity in all people and actively encourages applications from all minority groups. We believe that a diverse workforce not only reflects the communities we serve, but also leads to better outcomes for our employees, customers and stakeholders. Our robust recruitment practices are strictly adhered to during the application and interview process. Applicants should be aware that ETC carries out a variety of checks including, reference checks and compulsory psychometric assessments throughout the shortlisting process. A current National Police Check and Working With Children Check or Blue Card must be provided prior to commencing employment. ETC is committed to providing a safe environment in which children’s rights, needs and interests are met. We create a culture, adopt strategies and take action to promote child safety and wellbeing and prevent harm to children and young people. ETC is committed to implementing practices in keeping with the National Principles for Child Safe Organisations. We are dedicated to providing an inclusive and accessible recruitment process. If you require any accommodations or adjustments, please let us know via email human.resources@etcltd.com.au and we will work with you to meet your specific needs. Our Reference: RA25244
