Your opportunity As Principal Project Officer (AO7) within Relations & Standards, you will lead project initiatives that enhance QFD's approach to complaints handling and implementation of the Complaints Management System (CMS) Review recommendations. In this role, you will: Lead project activities that strengthen processes and outcomes related to complaints management Develop tools, frameworks and policies that improve governance, consistency and quality of response Support planning, progress tracking and delivery of work against milestones and reporting requirements Undertake analysis, research and document development to inform decision-making Build strong relationships with stakeholders to support engagement, collaboration and delivery Prepare reports, briefs and submissions to support the program and executive decision-making Contribute to system, policy and procedural improvements across the CMS program This is your chance to influence meaningful change and uplift how the department supports employees, volunteers and complainants. What you'll bring We are looking for someone with: Experience in project work, policy development, frameworks or process improvement Strong analytical, research and documentation skills Ability to manage multiple priorities and deliver outcomes within timeframes Strong relationship-building capability and confidence engaging with stakeholders High-quality written communication skills including briefs, recommendations and reports Understanding or exposure to HR, conduct, complaints or employee relations (highly regarded) You will also model QFD's values of Respect, Integrity, Trust, Courage and Loyalty. QFD are proud to be recognised as an employer of choice for women by Work180 and celebrate all diversity by committing to a culture where people feel safe, respected, valued and engaged. Capabilities To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland profiles that link to the "key accountabilities" for this role: Leadership Competency Stream - Program Leader (leading teams and/or projects) Vision Stimulates ideas and innovation Leads change in complex environments Results Builds enduring relationships Drives accountability and outcomes Accountability Fosters healthy and inclusive workplaces Demonstrates sound governance Once you join us we will want you to exemplify the QFD shared values of: Respect Integrity Trust Courage Loyalty
