Job Description As a Practice Support Representative, you’ll be responsible for ensuring we’re providing our practices and team of RMs an outstanding level of customer service – including resolving queries, providing admin support and helping our network be as successful and productive as they can. Using your customer service focus, you’ll also have a key role in ensuring we’re listening to our network, improving communication and improving the way we do things to provide better service. In addition, you’ll be critical in providing hands-on support for our products and initiatives, and will act as a business champion and expert. What You’ll Do: Be the first point of contact for practice and Regional Manager queries, resolving issues or coordinating with support teams. Deliver real-time and remote training on Practice Management systems and processes. Support practices to maintain accurate systems, rosters, websites, online bookings and self-service tools. Assist the contact centre with patient and practice queries to ensure a positive experience. Provide end-to-end support for Maven / 1300 SMILES products, including follow-ups and compliance. Support system setups, projects and technology platforms across practices. Help improve processes, document procedures, and keep training resources up to date.
