At Access Aged Care, people join us because the work matters. Our teams support clinicians every day and see the real impact of their efforts. Join our high performing Operations Administration team in Heatherton and make a difference every day. Access Telehealth is a business built by medical professionals, designed to enhance and improve health outcomes by supporting medical practitioners, and communities across Australia. The Team Join a team that keeps our clinicians moving and our patients cared for. This role sits at the heart of our operation. You prepare the day for our nurses and doctors, keep the workflow tight and make sure care is delivered in a timely manner. You will be part of a close team that thrives on purpose. You will handle high volume tickets, build strong relationships with nurses and clinicians and play a crucial part in improving the lives of aged care residents. If you want real impact without being in a clinical role, this is where it lives. What you will do Medical appointment scheduling for clinicians using a healthcare ticketing system called TOMSS Ticket and schedule management for current day and pre-planning for next day Create and send telehealth links for telehealth practitioners Liaise with nurses through phone, Slack and email Follow clear scheduling processes, operational thresholds and checklists Grow from supporting one facility to managing multiple as you gain confidence Responsible to complete day-to-day administrative tasks to support effective operational maintenance and optimization What makes this role worth it Real purpose. 96% of our people feel their work matters. Strong team culture with people who support each other through every day and busy periods. Recognition and rewards for exceptional effort and outcomes. Growth and development opportunities. A workplace where tech drives improvement and your ideas can influence change. Who will thrive here Someone who enjoys managing high volume work. Tech confident and fast with systems. Comfortable speaking with a range of clinical stakeholders. Able to prioritise under pressure and keep time sensitive tasks moving. A natural communicator who updates the team quickly and clearly. Someone who follows processes and uses checklists with discipline. A team focused person who steps up when needed. How we support you Competitive remuneration One full week of shadowing Start slowly and progress as your confidence builds Training from experienced team members and leaders Consistent routines, and defined processes so you always know what good looks like If you are organised, tech savvy, excited about customer service and clinical stakeholder management and ready for a role where your work directly supports patient care, we would love to speak to you. Apply now or contact our Talent Team at recruitment@accesstelehealth.com.au , quoting "Operation Administration Officer" for more information. We review applications as they’re received and interview throughout the process, so early applications are encouraged. This role may close earlier than the advertised date once the right candidate has been identified.
