Customer Solutions Team Support – Step Up and Shape Service Excellence at Shred-X Are you a customer experience professional ready to take the next step in your career? Shred-X, part of the Freightways Group – one of Australasia’s largest logistics and information management organisations – is offering an exciting opportunity to play a key role in strengthening our customer experience, supporting our people, and driving continuous improvement across our Customer Solutions function. We’re looking for a proactive and people-focused Customer Solutions Team Support professional to guide, mentor, and uplift a dedicated team while helping us deliver on our customer promise every single day. What you’ll do • Take ownership of escalations and complex customer queries, ensuring timely and accurate resolution • Support, coach, and develop Customer Solutions team members to build their capability, confidence, and performance • Manage and distribute daily workload to ensure consistent, premium customer service • Guide team performance and service levels to drive improvement • Identify the root causes of recurring issues to prevent reoccurrence • Collaborate closely with internal stakeholders to streamline processes • Maintain proactive communication across the team, ensuring a premium customer experience What we’re looking for • Someone ready to step up and leader others • A passion for mentoring and developing people, lifting capabilities and sharing knowledge • Experience in customer service, ideally within service-based, logistics, or operational environments • Analytical and process-driven, with the ability to turn insights into practical solutions • Excellent written and verbal communication skills • Highly organised, adaptable, and comfortable managing multiple priorities in a fast-paced environment • A values-led professional who leads by example and supports a positive, collaborative team culture Why join Shred-X? • Step into a support role with the opportunity to influence, mentor, and drive improvement • Be part of a respected national brand backed by the Freightways Group • Join a company that actively promotes from within – with opportunities across all Freightways businesses • Make a meaningful impact in a sustainability-focused organisation committed to protecting people, information, and the environment • Work with a collaborative team that values professionalism, initiative, and continuous improvement We’re proud to be an equal opportunity employer – we value diverse backgrounds, perspectives, and experiences. If you’re ready to take the next step and help shape the future of customer experience at Shred-X, we’d love to hear from you. IMS Group Australia Pty Ltd
