Senior Service Manager – Community Services Ready to lead with passion and make a difference in people’s lives? We’re looking for a Senior Service Manager to steer the ship, keep things running smoothly, and ensure top-notch support for our clients. If you're a natural leader, problem-solver, and a pro at juggling responsibilities, this might be your perfect gig! What's the role all about? You'll be the go-to person for keeping your community services cluster on track. That means mentoring teams, streamlining operations, and bringing fresh energy to ensure services are person-centred, efficient, and downright excellent. From supporting your Managers with client onboarding to incident management, billing, and team leadership, you’ll be wearing many hats—but trust us, you’ll look great in all of them! What you'll be doing Leading & Supporting – Guide, inspire, and support staff while making sure everything runs like clockwork. Client Onboarding & Documentation – Get new clients settled in smoothly, making sure we tick all the right boxes. Incident Management – Keep things under control by addressing issues, providing training, and ensuring best practices. Community Engagement – Help spread the word, attend events, and boost service awareness in the community. Billing & Payroll – Review service billing, check timesheets, and help keep finances in check. Service Agreement Mastery – Ensure agreements don’t expire unnoticed and keep everything up to date. Roster Magic – Plan schedules like a pro, ensuring efficiency and happy teams. Who you are A seasoned leader who can handle a fast-paced, dynamic environment. Someone who loves empowering teams and creating a positive workplace. A problem-solver who can tackle challenges with confidence. A clear communicator who’s got the skills to navigate tricky conversations. Flexible, adaptable, and ready to travel between service locations when needed. Why You’ll Love Working with Us Work with a supportive team that’s all about making a difference. Access professional development and ongoing training. A fast-paced, rewarding role where no two days are the same. Sound like your kind of adventure? We’d love to hear from you! Apply Now! Heads up: You’ll need a current NSW driver’s license, be fully COVID-vaxxed, and pass the usual checks (NDISWC, WWCC, First Aid, etc).
