Company For more than 20 years, people in Australia have placed their trust in Beyond Blue as a reliable source of mental health information, support, and hope. We are one of Australia’s most well-known, trusted, and visited mental health organisations. We never take this for granted. With it comes a deep responsibility to listen, to understand people’s needs and aspirations, and to ensure they are at the heart of everything we do. Job Description About the role Join Beyond Blue as an Online Communities Moderator! As part of our passionate Services and Support team, you’ll play a vital role in maintaining safe, supportive, and inclusive online spaces where people can share their stories, connect with others, and access help when they need it most. At Beyond Blue, you’ll be part of meaningful work that makes a real difference, collaborating with colleagues, partners, and community members across the country. If you’re ready to make an impact and help shape safe, supportive online communities, we’d love to hear from you. Apply today and be part of the change! As an Online Communities Moderator, you will: Monitor and moderate online forums and social media channels to ensure safe, respectful, and supportive discussions. Review and approve user-generated content, manage moderation tools (rules engine, user holds), and escalate risks to the clinical team when needed. Respond to user queries across forums, email, and social media, resolving account or content issues in line with community guidelines. Provide timely engagement on Beyond Blue’s social media platforms, proactively identifying opportunities for posts and interactions. Share insights from community discussions with internal teams to inform campaigns, resources, and policy updates. Support volunteers and colleagues through training, guidance, and clear handover notes to ensure continuity of support. Desired Skills and Experience About you To be successful you will hold a: Tertiary qualification in marketing, health communications, psychology, or a related discipline, or equivalent experience. Minimum of two years’ experience in social media or community management, with a strong community focus. Proven ability to identify, assess, and respond to risk in online environments. Strong written and verbal communication skills, with the ability to engage empathetically and calmly with diverse audiences, including during crises. Experience using digital dashboards, social media monitoring tools, and online collaboration platforms. Highly effective organisational and time management skills, with the ability to manage competing deadlines. Understanding of community strategy, online reputation management, and engagement practices (desirable). Demonstrated learning agility and ability to quickly adapt to new concepts, processes, and technologies. Benefits of Working with Us In return, at Beyond Blue, we offer a: A well-connected location that supports your active lifestyle: Based centrally in Naarm (Melbourne CBD), with modern office facilities and end-of-trip amenities so you can walk, jog, or ride to work with ease. Flexibility to suit your life: Remote and hybrid work arrangements, part-time and job-sharing options, plus purchased leave opportunities. Various benefits and leave entitlements: $15,900 salary sacrifice packaging, meal and entertainment benefits, and various leave options—including parental leave, family and domestic violence leave, gender affirmation leave, and community service leave. Inclusive and values-driven policies: Cultural, ceremonial, and discretionary leave, ensuring our team members can honour the days that matter most to them. Commitment to professional growth: Secondments and blended learning opportunities to support career development and continuous learning. If you’re excited about this role, but don’t meet every requirement, that’s okay— we would still encourage you to apply! When you apply, let us know if there are any reasonable adjustments we can make during the interview process. All applications will be treated with strict confidentiality. As part of our WGEA and Innovate RAP commitments, Beyond Blue is committed to fostering and preserving a workplace that values diversity and inclusion. We aim to grow and thrive as a diverse team with individual differences, life experiences, knowledge, self-expression, and talents. In recruiting for our team, we welcome the unique contributions that you can bring in terms of stage in life, education, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, colour, religion, ability, sexual orientation, opinions and beliefs. Culture & Values Our values are the unseen drivers of our behaviours and ultimately become the organisational culture. We're focused We're brave We rise Together How to apply To apply, a pplications should include a current CV with a cover letter that highlights how your qualifications, skills, and experience align with the role and how you’d contribute to Beyond Blue’s culture . For detailed information about this position including the closing date, please refer to the position description on our careers page ( c andidates who are viewing from a job board such as SEEK or LinkedIn, please refer to our careers page on our website). Preferred candidates will be required to undertake pre-employment screening, including a National Police Check and where required, a Working with Children Check. Applications close: Monday, 22 December 2025 12:00pm AEST. We encourage early applications as interviews may commence before the closing date. Keywords: Community engagement, Content moderation, Online safety, Digital wellbeing, Crisis response, Empathy-driven communication, Inclusive practice, Social listening, Mental health advocacy, Suicide prevention
