Job Description As our Night Duty Manager , you’ll be the go-to leader overseeing the entire hotel operation overnight. You’ll ensure a smooth, safe, and service-driven environment while supporting late arrivals, early departures, guest needs, and any unexpected situations that arise after hours. You’ll play a key role in ensuring the hotel is polished, prepared, and ready for a seamless handover each morning. If you thrive at night, lead with calm confidence, and love crafting unforgettable guest moments, this role is for you. Main Functions Be the primary point of contact for all guests overnight—handling check-ins, check-outs, and guest requests with professionalism and warmth. Resolve guest concerns calmly and confidently, ensuring positive outcomes and follow-up. Oversee nightly operations across Front Office, Housekeeping, and Engineering. Conduct property walkthroughs, ensuring safety, security, cleanliness, and brand standards. Respond to emergency or security situations in line with established procedures. Support or complete Night Audit tasks, including daily reconciliations and report preparation. Review logs, incident reports, and handover notes for clear morning communication. Lead, motivate, and guide the overnight team, ensuring high service delivery and readiness for morning operations.
