This is a Product Manager Coach role with NSW Department of Customer Service based in Sydney, NSW, AU NSW Department of Customer Service Role Seniority - senior More about the Product Manager Coach role at NSW Department of Customer Service Product Manager Coach Full-Time Temporary up to November 2026 Salary range $149,739 - $173,174 pa super Location flexible across Revenue NSW offices with hybrid working As our Product Manager Coach, you'll play a pivotal role in guiding product managers, product owners, and cross-functional teams through the adoption and optimisation of our product operating model. You'll foster a culture of collaboration, continuous improvement, and customer-centricity across all levels of the organisation. Key responsibilities: Define and lead the Product Management coaching practice, ensuring coaching is targeted and results driven, improving and evolving the mindset and skills of our people Guide teams in implementing and evolving the product operating model, including strategy, discovery, delivery, and measurement Facilitate workshops, training sessions, and retrospectives to enhance product management capabilities Work closely with leadership to align product objectives with business goals Identify and help remove barriers to the product operating model Support teams in creating, prioritising, and validating product roadmaps and backlogs Champion a customer-centric mindset and data-informed decision making Support product managers and teams on the product management practices Work closely with Agile coaches and Chapter Leads to identify and implement improvements To be successful in this role you will demonstrate: Proven experience as a product manager for at least 5 years Proven experience in product management coaching within Agile environments Strong understanding of product operating models, product lifecycle, and lean practices Exceptional communication and facilitation skills Ability to inspire, motivate, and influence at all levels Comfortable working with ambiguity and driving positive change Relevant certifications (Product Management, Agile) highly regarded About Revenue NSW Revenue NSW is the state's principal revenue management agency. We are part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt. Revenue NSW Digital is responsible for the delivery of state-of-the-art digital experiences focused on simplifying and improving the interactions of 20,000 businesses and two million individuals with the NSW Government. We are proud of our diverse and regional team and welcome flexible working. We are open to this role being based at any one of our offices - Parramatta, Lithgow, Maitland, Gosford, Wollongong. Regular travel may be required to engage with the team and our partners at Parramatta. Why work for Revenue NSW? There are lots of reasons why a role with us is rewarding: Flexible office location across NSW Hybrid working, compressed hours and generous leave conditions, so you can make time for what counts Accrued Days Off (days in lieu) in addition to Annual Leave Ongoing access to industry approved self-learning tools Career agility including opportunities to work on different programs The opportunity for meaningful work that matters to all of us in NSW Corporate wellbeing programs with access to Fitness passport Further Information For more information about this role, including access to the role description, click 'apply' Closing Date: 10am, Thursday 11th December 2025 A talent pool may be created for any temporary or ongoing opportunities that arise over the next 18 months. Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact revdigirecruitment@customerservice.nsw.gov.au or 02 9494 8351. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the NSW Department of Customer Service team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Defining and leading the coaching practice Guiding teams through product operating model Facilitating workshops and training Key Strengths Product management coaching ️ Exceptional communication skills ⚙️ Agile methodologies Relevant certifications ️ Facilitation skills Data-informed decision making Why NSW Department of Customer Service is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with NSW Department of Customer Service not with Hatch.
