Job Description An exciting opportunity exists for a Groups Coordinator, Pacific to join our Commercial team in Sydney. This role is responsible for supporting the management of group enquiries and ensuring accurate, timely execution of processes that drive commercial performance across Accor’s Pacific portfolio. You will play a key role in coordinating RFPs, maintaining data integrity, and facilitating communication between hotels, commercial teams, and clients to deliver exceptional service and compliance with global standards. Getting to know the role and your responsibilities Manage the lifecycle of group enquiries, from initial request through rate loading and distribution. Coordinate the RFP (Request for Proposal) process for group travel accounts, ensuring accuracy and compliance with global requirements. Maintain and audit group rates and data in CRM (Customer Relationship Management) and related systems, providing troubleshooting support during audits. Prepare reports on RFP progress, rate audits, and performance metrics for leadership review. Act as a liaison between hotels, commercial teams, and internal departments to ensure smooth information flow. Support onboarding activities for new hotels and distribution initiatives. Assist with implementation of sales and distribution projects as directed by the Key Account Director. Organise and support client visits, site inspections, and familiarisation trips. Handle customer or agency enquiries related to group bookings promptly and escalate as needed. Contribute ideas to improve efficiency and client engagement within the sales function.
