Company For more than 20 years, people in Australia have placed their trust in Beyond Blue as a reliable source of mental health information, support, and hope. We are one of Australia’s most well-known, trusted, and visited mental health organisations. We never take this for granted. With it comes a deep responsibility to listen, to understand people’s needs and aspirations, and to ensure they are at the heart of everything we do. Job Description About the role Apply now and help us deliver earlier, easier, and more connected mental health services for all communities! Join Beyond Blue as a Service Relationship Manager and play a pivotal role in shaping the future of mental health support across Australia In this leadership position, you’ll drive strategic partnerships, foster strong stakeholder relationships, and lead a high-performing team to maximise service reach, engagement, and revenue growth. Working within our Early Intervention Supports and Services group, you’ll collaborate across teams to deliver innovative, community-centred solutions that help people feel better sooner, get well, and stay well. If you’re a commercially savvy leader with a passion for creating meaningful impact, this is your opportunity to influence change and contribute to a culture of continuous improvement and inclusion! As the Service Relationship Manager, you will: Lead, mentor, and develop a high-performing team, fostering collaboration and alignment with organisational strategy. Oversee strategic management of key customer accounts to maximise service reach, engagement, and revenue growth. Build and maintain strong relationships with stakeholders, funders, industry influencers, and customers. Develop and execute stakeholder engagement strategies and communication plans to increase awareness and uptake of services. Collaborate with Business Development to identify and secure new business opportunities and achieve revenue targets. Gather and analyse customer and stakeholder insights to inform continuous improvement and new service development. Represent Beyond Blue at industry events, conferences, and networking forums to enhance visibility and engagement. Provide accurate performance data and reporting to stakeholders, funders, and customers. Desired Skills and Experience About you To be successful you will hold: Tertiary qualifications in a relevant discipline (e.g., management, marketing, or related field). Leadership experience in managing and developing high-performing teams, fostering collaboration and inclusion. Proven experience in sales, business development, or partnership management with a strong focus on revenue generation. Familiarity with project management and agile methodologies, coupled with a human-centred and innovative mindset. Demonstrated ability to identify and secure new business opportunities and deliver positive community and business outcomes. Familiarity with project management and agile methodologies, coupled with a human-centred and innovative mindset. Strong commercial acumen, strategic thinking, and planning skills to develop and execute growth strategies. Excellent communication, negotiation, and relationship-building skills with a customer-centric approach. Benefits of Working with Us In return, at Beyond Blue, we offer a: A well-connected location that supports your active lifestyle: Based centrally in Naarm (Melbourne CBD), with modern office facilities and end-of-trip amenities so you can walk, jog, or ride to work with ease. Flexibility to suit your life: Remote and hybrid work arrangements, part-time and job-sharing options, plus purchased leave opportunities. Various benefits and leave entitlements: $15,900 salary sacrifice packaging, meal and entertainment benefits, and various leave options—including parental leave, family and domestic violence leave, gender affirmation leave, and community service leave. Inclusive and values-driven policies: Cultural, ceremonial, and discretionary leave, ensuring our team members can honour the days that matter most to them. Commitment to professional growth: Secondments and blended learning opportunities to support career development and continuous learning. If you’re excited about this role, but don’t meet every requirement, that’s okay— we would still encourage you to apply! When you apply, let us know if there are any reasonable adjustments we can make during the interview process. All applications will be treated with strict confidentiality. As part of our WGEA and Innovate RAP commitments, Beyond Blue is committed to fostering and preserving a workplace that values diversity and inclusion. We aim to grow and thrive as a diverse team with individual differences, life experiences, knowledge, self-expression, and talents. In recruiting for our team, we welcome the unique contributions that you can bring in terms of stage in life, education, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, colour, religion, ability, sexual orientation, opinions and beliefs. Culture & Values Our values are the unseen drivers of our behaviours and ultimately become the organisational culture. We're focused We're brave We rise Together How to apply To apply, a pplications should include a current CV with a cover letter that highlights how your qualifications, skills, and experience align with the role and how you’d contribute to Beyond Blue’s culture . For detailed information about this position including the closing date, please refer to the position description on our careers page ( c andidates who are viewing from a job board such as SEEK or LinkedIn, please refer to our careers page on our website). Preferred candidates will be required to undertake pre-employment screening, including a National Police Check and where required, a Working with Children Check. Applications close: Monday, 22 December 2025 12:00pm AEST. We encourage early applications as interviews may commence before the closing date. Keywords: Strategic Account Management, Stakeholder Engagement, Revenue Growth, Partnership Development, Customer Insights, Continuous Improvement, Leadership, Business Development, Relationship Building, Performance Reporting
