This is a Customer Service Manager role with Baby Bunting based in WA, AU Baby Bunting Role Seniority - mid level More about the Customer Service Manager role at Baby Bunting Baby Bunting is Australia's largest nursery specialty retailer, but we're much more than that. We're a growing community dedicated to supporting parents through every step of their journey. Our purpose? To share in the joy and provide support through the challenges of raising little ones by empowering parents to make the best choices for their families. Step Into Leadership: Become a Customer Service Manager at Baby Bunting! Are you passionate about creating exceptional customer experiences and inspiring a high-performing team? We’re looking for a Customer Service Manager to help deliver personalised, impactful service and drive a positive team culture. Employment Type: Fulltime Permanent Roster: Sunday - Thursday Located on a major highway, Baby Bunting Myaree serves families across Fremantle and the southern suburbs. With easy parking, nearby cafés, and convenient public transport just steps away. About The Role As a Customer Service Manager you'll work closely with our store management team to develop your leadership skills while helping to run the day-to-day operations of our dynamic store environment. This role is your stepping stone into a rewarding career in retail leadership, with unlimited growth potential! Here’s What You’ll Be Doing Guiding and supporting our team to connect with customers, educate them on our products, and build genuine, lasting relationships. ✨ Keeping the store looking its best by ensuring visual merchandising and promotional displays are on point. ✅ Promoting a culture of safety by upholding OH&S standards at all times. Managing key performance indicators including Safety, Sales, Loyalty, and Net Promoter Score (NPS). We’re Looking For Someone Who A strong background in customer service, ideally in a retail or hospitality environment. A proven track record of meeting and exceeding sales targets and KPIs. Natural leadership qualities – you motivate and inspire others with ease. Confidence in fast-paced environments and the ability to juggle multiple priorities. Clear, effective communication and a flair for engaging with both customers and team members. The Perks & Benefits Training pathways to support your growth and career development. Amazing team discounts Paid parental leave to support you and your family. Employee Assistance Program for your wellbeing. Competitive salary. A supportive, friendly team culture that celebrates wins and supports your goals. Tips For Success ✅ Use your own words – The best responses are personal and honest. ✅ Think about your experiences – Provide real examples to support your answers. ✅ Don’t overthink it! – We want to know what makes you, you. Answer freely and naturally. Please Note Every employer in Australia has the obligation to ensure that employees have the relevant working rights. All successful applicants will need to undergo a Right to Work check. Due to the intimate and personal nature of our work, successful applicants will also need to undergo a National Police Criminal History check. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Baby Bunting team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Guiding and supporting the team ✨ Maintaining store appearance Managing performance indicators Key Strengths Customer service expertise Leadership qualities Effective communication Sales performance ⚡ Multitasking ability Visual merchandising Why Baby Bunting is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Baby Bunting not with Hatch.
