Join MEGT as a Business Trainee! Are you a motivated and reliable individual with a passion for customer service and a desire to learn? MEGT is offering a fantastic opportunity with one of our clients in Melbourne CBD, VIC, where you can complete a Certificate III in Business while becoming a valued member of their team. In this role as a Client Services Officer, you will support mobility clients by providing a high level of customer service in line with Managed Service Agreements, manage day-to-day sales and service requests, assist with Telstra-related orders, and work closely with internal stakeholders to strengthen client relationships. About the role: This traineeship offers a unique opportunity to develop practical skills and gain hands-on experience: Manage the internal service board (ConnectWise) and action all carrier and service requests efficiently. Process and provision Telstra-related orders, including mobile, fixed, and hardware requests, while resolving Telstra queries promptly. Maintain accurate data across internal databases and provide clear, timely updates to stakeholders. Coordinate the receipting, dispatch, and tracking of hardware and equipment, and assist with Telstra payment reconciliations. Support daily office operations by ensuring a clean, safe, and organised workspace and performing additional administrative duties as required. What we're looking for: Strong attention to detail, high work quality, and excellent verbal and written communication skills. Customer-focused with the ability to show initiative, solve problems effectively, and work collaboratively in a team. Committed to continuous learning and developing skills in a fast-paced environment. Technology savvy with intermediate proficiency in Microsoft Outlook, Word, and Excel. Understanding or exposure to Telstra business products-especially data and carriage-is highly desirable . About the company: Our client is a leading provider of IT and telecommunications solutions, delivering managed services, mobility products, and technology support to businesses across Australia. They are committed to providing reliable, high-quality service while building strong, long-term client relationships. Their innovative approach and focus on client success make them a dynamic and rewarding workplace. What can you expect from us? Personalised one-on-one mentoring throughout your training to ensure your success A nationally recognised qualification Weekly pay Comprehensive training leading to a Certificate III Business Interested? Click "Apply Now" or for more information or visit https://www.megt.com.au/jobs At MEGT, we enable people to start their careers through Apprenticeships and Traineeships and support large and small businesses to recruit, train and grow careers. Our purpose is to provide life changing, lifelong learning and employment solutions for all. We invite you to be part of our story. By applying, you agree to receive information about other MEGT employment and education opportunities MEGT is committed to being a Child Safe Organisation and an Equal Opportunity Employer. We have zero tolerance of racism, discrimination, harm, or abuse. We have a culture that values safety, diversity, and inclusion and encourage all qualified applicants, including minorities, genders, protected veterans, Aboriginal and Torres Strait Islander peoples and individuals with disabilities are encouraged to apply.
