Job Description We’re seeking an experienced and motivated Technical Support Lead to oversee IT support operations across our offices in NSW and Canberra . In this hands-on leadership role, you’ll ensure the delivery of high-quality, customer-focused technical support while building strong relationships with local business units. You’ll supervise and develop a small team of Technical Support Officers (depending on location), provide advanced Level 2 support, act as a key point of escalation for complex issues, and contribute to reporting, budgeting and continuous improvement initiatives across the region. This role plays a pivotal part in ensuring reliable IT operations while driving service excellence and supporting Egis’ broader technology strategy. Some travel within your region may be required.
